Liz lin
22/02/2025
I had really high expectations for this InterContinental and even paid an extra $50 for a balcony room, but the moment I stepped outside, I saw cockroaches everywhere - on the floor, on the walls. I'm really scared of them, so I couldn't even use the balcony and didn't feel comfortable in the room either. The hotel did change my room, but the whole experience was already ruined. The manager said the cockroaches came from the trees outside, but a hotel of this level should have proper pest control in place before guests have to complain. Hope they take this issue seriously.