Pros:
- good atmosphere
- venue itself is lovely, prime ministers portraits are great
- food is decent, if a bit pricey, but that's more cost of living than anything
Cons:
- the older staff are good (and more thoughtful) and many of the younger staff are great too even if a little inexperienced, but there's a handful who have really rude and off putting attitudes, it feels like what you expect from a government employee who thinks you are there to suit them, had an interaction that wasn't positive and felt it was the staff member being way too abrasive, clearly a more sensible way to handle. I feel for the employer, it's hard to find good folks who understand customer service. But then again, management may be why there every time I go, which is every 6 weeks or so, the staff have changed, so who knows
- I think they don't try on customer service because there are no other pubs nearby, it's disappointing. I only go because my family chooses it, I'm disappointed each time
Btw, used to be a bartender myself, so I know it's not too hard to just be friendly and welcoming.
Overall: if you must, it's fine, but don't expect them to value your business or care if you don't come back. And if you get bad vibes, just try and find a different server.
