Folks, (I am referring to Knox Tavern staff), I ordered our meals and drinks in the one go and all seemed wonderful - as it has been in the past - mostly.
However this time around at our weekly twin brother 'bro night', I ordered (as is the case every time at every establishment) a Scotch and Dry with a slice of lime for my brother.
When the lady poured the drink it looked a little suss, but okay, off I trot to present it to bro, for him to take a sip and advise there's no way it was what was ordered. "I've never had a Scotch and Dry that either looked this colour (very hazy - like a brown fog) or tasted like this. It's undrinkable!"
Okay, I trot back to the lady who poured the drink asking whether she used dry ginger, was the Scotch okay etc. To which she replied - yep, it was perfect.
Back to the table and my brother took another sip and said he simply couldn't drink it. The taste was really bad.
So once again I took it back to the lady advising that it was undrinkable. I didn't ask for a replacement, a refund, nothing, rather I left it for her to come back with a response (note that my brother took 2 very small sips, hence it was still almost full), and she did respond with "Okay". And walked off. That was the end of the conversation. I left the drink on the bar and was not approached whatsoever after this.
Sorry, but this simply isn't good enough.
Please note that of the roughly 500 'Bro' nights at which my brother always orders a Scotch and dry, we've never even had to think about taking his Scotch back to the bar!