Nolan Wu
15/06/2023
Giving them 1 star because their guest services team is remarkably unresponsive. If you have any issues or questions with your booking, good luck because you'll need it! Firstly, they do not have any phone number so you'll be waiting, in my instance, days for a response to your inquiry. I wanted to cancel my booking, so they give you credit that must be used by end of season. No cash refunds so beware. But, then the snow credits are incredibly difficult to use. Instructions say its transferrable to family members, but when tried, it wasn't working. Guest services kept on referring me to the same article, which was not helpful. Each correspondence takes several hours or days, which is incredibly frustrating.
With ski passes being such a large investment, I would caution you in going to Perisher if issues arise. You can say goodbye to your money. There are several other mountains, many less expensive, that offer much better customer service and are still just as fun.
@Perisher, if you see this, please respond back to me. It's been days