Hugh Boyd
06/12/2024
OK, it pains me to leave a poor review at a pub I've been drinking at for 20+ years, but this was a bad experience. And it was basic hospitality service failures that a duty manager should know better to manage/ avoid.
It's December, yes it's the stupid Christmas lunch season. Silly me to go to my regular in December. Don't worry - I'm not coming back until Autumn after today's experience.
So if you have a Christmas lunch crowd in, serve them, and then ask them to move away from the bar. Guys leaning against the bar drinking are blocking the way for other patrons. Regular patrons. These Christmas lunch guys will likely never visit your pub again. The pub has a large floorspace, inside and out - get the event manager to move them into one of those areas.
So I'm enjoying my lunch outside and decide if like a second pint. I fight my way into the bar, I wait behind a crowd of older men drinking (not ordering), and eventually I get to the bar. By the time I get back to my table outside, my lunch has been cleared away!
Should I go and fight my way back through the crowd to find the duty manager? Well, too late really - that was all the time I had for lunch.
Really disappointed with this icon pub.