Curtis Armour
14/08/2024
Outdated room, uncomfy beds, old decor and not to mention the sliding door to the balcony didn't even open. Poor quality for the price charged.
Myself and my partner had booked for two nights. We stayed the first night, got up early the next morning to go out for breakfast when we noticed a cleaner two rooms down from us cleaning.
Now everywhere else we have previously stayed when it's only for a couple of nights, unless it's requested or you put the tag on the door for the room to be cleaned they are cleaned once you have checked out if it's a short stay. Didn't think our room would be cleaned as we didn't request it nor were we notified about it and there was no "do not disturb tag" in site.
We come back from breakfast around 1 hour later to enter our room, noticing all of our belongings had be moved around and the beds made linen changed etc . That's fine not a problem.
However the first thing we noticed which was odd, was a green shopping bag that was tied up and left in a duffel bag full of clothes when we left, now sitting out on the bench opened. This bag contained prescription medication, along with prescribed medicinal cannabis in a bag that was left out of site hidden that we know was there before we left for breakfast.
After checking the bag, the prescribed medicinal cannabis had been taken out and was missing. So we went down to reception to ask who had cleaned our room, and mentioned that our belongings had been ravaged through and the prescribed cannabis was missing.
The "duty manager" said she would go and speak to the lady cleaner "Rachel" who cleaned our room and ask about it. The "duty manager" comes back a few minutes later stating that she's asked the cleaner "Rachel" and she denied taking it or going through or belongings all together.
The "duty manager" stated she was unsure what to do about the situation and how to resolve it, and that she can't accuse the cleaner of taking it. Ummm hello, it was there when we left and now the room has been cleaned it just magically grew two feet and a heartbeat and walked off on its own has it? Does 2+2 not equal 4? She clearly took it, and was probably thinking that we wouldn't go down to reception and say anything about it.
I got frustrated, and told them that it was nothing but utter bullcrap what has happened and that nothing can be done. So instead we get a refund of $130 and told we need to leave the property. Clearly their way of handling the situation.
The fact that you have cleaners on a premises as such that can't be trusted, is a big shame on you's.
The fact she had the hide to go through our belongings, take out PRESCRIPTION MEDICINAL CANNABIS and take it without any consequences is utterly disgusting.
I don't know how someone could do such a thing and sleep at night knowing what they have done. that medicine is specifically prescribed for someone else and you've just gone and stolen that from them. Not too mention that it was $200 worth that was stolen.
This hotel should be ashamed of themselves to run such a poor service and not have trustworthy cleaners. Hate to judge a book by its cover, but you could tell from looking at the cleaner who done our room and stole what she did that she was dodgy. Hence why once confronted about taking it, she started bawling her eyes out trying to put on a sob story.
Would love to personally hear from the owners.
DO NOT WASTE YOUR MONEY ON THIS HOTEL, PLENTY OF OTHER NICER OPTIONS CLOSE BY WITH MORE FACILITIES THAT ARE CHEAPER.