Metro Hotel Miranda, Miranda NSW

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Metro Hotel Miranda, Miranda NSW

The Metro Hotel Miranda is a hotel located in Miranda, New South Wales.
They have an average rating of 3.8 out of 328 reviews, with the latest ratings ranging from 1 to 5.
Metro Hotel Miranda is 20km from Sydney CBD so why not stop by when you are next in the area.
Great location. Hotel has own parking with enough space, rooms are clean, downstairs there is a cafe and gym, shopping centre across the road, 10min drive to the beach. I recommend.
Kingsway and, 522 Jackson Ave, Miranda NSW 2228

Opening hours

Monday: 07:30 AM - 10:00 PM
Tuesday: 07:30 AM - 10:00 PM
Wednesday: 07:30 AM - 10:00 PM
Thursday: 07:30 AM - 10:00 PM
Friday: 07:30 AM - 10:00 PM
Saturday: 08:00 AM - 09:00 PM
Sunday: 08:00 AM - 06:00 PM

Opening hours

Monday: 07:30 AM - 10:00 PM
Tuesday: 07:30 AM - 10:00 PM
Wednesday: 07:30 AM - 10:00 PM
Thursday: 07:30 AM - 10:00 PM
Friday: 07:30 AM - 10:00 PM
Saturday: 08:00 AM - 09:00 PM
Sunday: 08:00 AM - 06:00 PM

Clubs and Pubs in Miranda

Including this venue, there are 2 pubs and 1 club in the Miranda area

Latest reviews for Metro Hotel Miranda, Miranda NSW

Clare McAlister
22/04/2024
I stayed at Metro Miranda Friday-Sunday 19-21 April 2024, along with another relative (we were two single women and had a room each with queen and single bed, singles weren't needed). We booked 2-3 months ago for a family celebration. The staff were very friendly and obliging, but the hotel and our rooms were very, very tired and in need of much repair. Also only one elevator worked, I was told by another guest it was not working when she stayed there in January. My room on the third floor had a tiny bathroom vanity bowl with chipped laminate around it, mirror which had been there since the motel first opened I'd say and had black marks around the glass, and broken pipe near toilet. There was a ripped sheer curtain, and a tiny balcony which a chair and table would not fit on. Our balcony had a view of Westfield. The reason I was very disappointed (with MY room particularly) is that we paid $733 for each room for the three nights, which had to be paid in full when booked 2-3 months ago. I realise accommodation in Sydney is not cheap but the rooms certainly were not worth that. I also noted the large planter box at the lobby entrance, full of plastic flowers. I'd suggest if you don't want real flowers, don't have plastic. They make the place look really cheap!
laddawan preyajit
29/03/2024
Great location. Clean room. Friendly staffs. Also there's a nice cafe (called "Piggies") just locates on the ground floor offers great coffee and brunch.
Motoko
10/02/2024
Friendly staff, comfy beds, decent amenities in room and parking for big cars. Next to Westfield's. Bit noisy in the rooms and the pillows are flat as a Pancake but other than that, very happy!
Susan Fitzgerald
31/12/2023
Two great stays over Christmas and new year. "Brandon" on reception was very friendly and exceptionally helpful on both occasions. He went above and beyond to allow us a comfortable stay. Thankyou Brandon you made our Christmas and new year a happy time ?
Linda Deys
29/10/2023
Had a quick overnight stay here - very clean and comfortable, rooms well set up with everything needed, great price. Staff very pleasant both at check on and out. Quiet despite being on a main road. Parking a bit tricky but we were out late.
Glenn Boyce
24/09/2023
Stayed one night. Room was clean. Bed was comfortable. Man at the front counter on check-in, spoke very fast.. But was most helpful..
Jon Arcus
27/08/2023
Good location, friendly staffing and nice, clean and simple room. Beds were great - often too soft in hotels but these were just right.. I'm beginning to sound like goldilocks.. late checkout was welcomed also. Will be back.
Samuel Wemyss-Smith
06/08/2023
Easy stay and good value for money, even with two rooms booked, when staying in Sydney. We made our way to the Cronulla beach from here and walked out to dinner with heaps of options.
Bruce Stewart
09/06/2023
We booked a balcony room for three nights in early June.

You stay here at your peril and a danger to your health.

BLACK MOULD IN THE SHOWER
There are major health issues due to the presence of black mould in the bathroom, on the shower surrounds, inside the shower handle door and in several places on the door frame and tile grouting.

The only ventilation in the bathroom itself was a small, damaged and clogged wall vent. .No exhaust fan
.
The bathroom ceiling panels were also poorly fitted leaving gaps into the void above the ceiling. The supporting frames were rusting. What might be growing on the other side of the panels is anyone's guess.

INADEQUATE ROOM VENTILATION
Although we booked a 'Balcony Room', to door to the balcony was locked and bolted and a sign on the only window stated that it was broken and should not be opened.

Therefore we had to use the wall-mounted air conditioning system for ventilation.

DAMAGED FITTINGS
The TV antenna cable was just slung over the back of the wall mount and not connected to the antenna outlet. Investigation revealed that a fitting had broken inside the wall mount.

The TV could not therefore be used continuously as the coaxial cable itself was acting as the antenna.

PALTRY SUPPLIES
Only one small cake of soap for the shower was supplied.

LACK OF INFORMATION
No information folder re facilities and services etc outside of the venue was supplied.

FUNDS DRAWN IN ADVANCE RATHER THAN AT THE END OF OUR STAY
The full tariff for 3 nights ($522.90) was deducted from my account 5 days PRIOR to our arrival. Unlike common industry practice of paying the amount either on arrival or on leaving.

This caused some other periodical payments to be denied due to 'Insufficient Funds' ...a most embarrassing position.

CANCELLING OUR 3 DAY STAY
As we arrived late on Sunday afternoon, we had no choice other than to say one night, despite all the issues.

CANCELLING THE BOOKING
'First thing' on the morning following our arrival I approached the Duty Manager (Tara) expressing our concerns and dissatisfaction at the condition of the room and the quality of the facility in general.

I also stated that we would be checking out immediately and required a refund due to the issues raised, particularly the presence of black mould and the totally inadequate ventilation.

She, without hesitation and with a great deal of professionalism, accepted my concerns and arranged the cancellation and offered a full refund for all three nights.

This refund was duly processed and received 'in full' in the last 48 hours.

BELOW EVEN 3 STAR
I cannot recall in my over 40 years of business and personal travel across Australia ever encountering an establishment of such poor quality and presentation.

Neglect of the premises and facilities and lack of duty of care by Senor Management of the venue and the owners of the Metro Chain were patently obvious

The only bright star in the entire negative experience, was the absolute professionalism and pleasantness of Tara the Duty Manager in dealing with my situation.

NEVER AGAIN AT ANY METRO PROPERTY
We wont be back...and you shouldn't even contemplate making a booking if you value your health!
Cynthia Dolan
25/05/2023
The hotel is a short walk from the train station. Upon arrival, it is not possible to take the lift from street level to the lobby/ reception. So you must walk up the driveway with your luggage- not friendly for seniors or less able people. The driveway has no pedestrian area, has traffic going both ways, and a blind corner so it is dangerous for pedestrians.
The room is clean and well appointed with a small fridge, microwave, dishes and cutlery, etc. The bed was comfortable. The bathroom is an older renovation, the toilet is stained, chrome coming off the sink fitting.
Toni Plummer
18/03/2023
We were in Sydney recently & stayed at Metro Miranda. From the time of booking our room to the time of departure we found ALL staff, from reception to housekeeping, friendly & helpful. Nothing was a bother to them. Our room was spacious, very clean & had everything we needed.
I recommend anyone needing to stay in the southern part of Sydney to choose Metro. It is also very close to Miranda shopping mall & numerous restaurants.
Hannah Woodford
01/03/2023
Accidental charge of 10x the amount of the stay. Staff had admitted the error, but had little empathy for the personal impact and we were made to wait over 12hrs for information on how this matter was going to be resolved. Avoid at all cost.

01 Mar (3 days since first post). Still no money in our account; contrary to the below statement from the manager.
Katerina Peresada
22/01/2023
Great location. Hotel has own parking with enough space, rooms are clean, downstairs there is a cafe and gym, shopping centre across the road, 10min drive to the beach. I recommend.
Jayne Parker
20/01/2023
Although clean I felt like I was in the middle of a renovation, patchy paint, missing cornices, disgusting balconies all covered with green moss. Carpet was new, lift always clean, house keeping you could tell when the one who did it cared from day to day, very accommodating when we wanted to extend our stay which we appreciated. Beds comfortable and bedding like new. Price reasonable.
Ex 5* room attendent view point
Jon Son Hughes
28/12/2022
Overnight stay only, room was upgraded free of charge. Location right beside Westfield Shopping Centre was very handy. Standard hotel rates.
Hammer Roadliner
10/12/2022
Whilst the reception staff was pleasant, we were disappointed after that. The lift was musty. The room in the photos must be another hotel, I literally thought we were in the wrong place. There was rusty water on the basin, the suspended ceiling of the bathroom was rusty. The room was musty. The bed however, was made well. We checked out within minutes.
Ryan Clarke
26/11/2022
The hotel entrance is up a couple of ramps, as the ground floor lift can't be accessed before you check in and have a key. The condition of the exterior, lift doors, common areas, combined with a lingering musty smell in hallways gives this hotel an unpleasant atmosphere. The room itself was clean, the bed and pillows were acceptable. Having no power points next to the bed was inconvenient. There were tea/ coffee supplies in the room but no teaspoons ???" The bathroom vanity has zero space to put a wet pack, and the bathroom is very tired. The location is convenient to shopping and restaurants.
Robert Beech
20/10/2022
Centrally located in the Sutherland Shire, this a a very affordable place to stay when visiting our family.
Nice and handy to restaurant retail outlets is a plus.
Admittedly the rooms are dated, however I understand there is a renovation programme underway and this will lift the standard.
Aaron Holloway
29/09/2022
Stay here every week for work. What you would expect for a motel closer to the city. The prices of stay vary from week to week which is a bit inconsistent. It's a motel not the stockexchange.
Amanda Hill (Siistafoxx)
28/06/2022
Good staff.
Clean room.
Amazing view.
Close to shops and restaurants.
I have been recommending the hotel to family and friends.
Overall I was very satisfied and will definitely stay there again.
viviana r
12/06/2022
This hotel is NOT a hotel, so many broken things in the room aswell as well an extremely low cleaning standard, I should have taken a photo of the shower but the tiles were covered in black mould. I don't know how they get away with charging $200+ a night but we got stooped.
Ron Floyd
30/03/2022
Friendly, helpful staff. Centrally located near Miranda Fair. Clean room with comfortable bed.
Alice Scardone
15/02/2022
Is practical, convenient and clean. Staff friendly and helpful. Isn't a fancy place but serve its purpose with practical touches.
Ben Grigg
25/01/2022
Great value for your money and very nice and clean bathroom and bedroom
Ben Grant
10/12/2021
Nice clean room. Hotel in a great location with shops across the road and a gym downstairs.
There was rarely any parking while I stayed there
JADE WILLIAMS
30/11/2021
I am legally blind and use a Guide Dog for mobility. I found the staff to be incredible accommodating and understanding of both mine and the dogs requirements. They put us in a room attached to a large balcony and there were no difficulties with checking in and out. Very much exceeded my expectations.
Daniel Ashford
27/06/2021
Great location, room bathrooms need exhaust fans installed and mold removal, depending on machine prices a joke, good for th price, could be far better
Annette Murray
03/06/2021
Room was clean, bathroom average , lift facilities needed attention, location was good for me, check-in staff were friendly . They took a $250 bond from me even though I had prepaid for the room . Tried to checkout at 7.15 am but no one on reception and no notices to advise when reception would be open. The information sheet given to me on checkin states reception open at 7am. Took them 4 days to return the $250 bond and I have still had no communication from anyone to apologise.
Ellie
29/05/2021
All in all not a bad stay and staff were friendly enough, but I could hear my neighbours being intimate through the walls, and housekeeping didn't take or replace my used plates and cutlery. I even came back one day with the bed made but a pillow was left under the sheets (just a bit strange). Upon leaving I found a scratch on my car and was disappointed to find out there is no security footage in the car park I was in. Would stay again, but not in a hurry.
Andrea Elliott
14/05/2021
Nice and handy. Very neat and tidy. Nice comfy bed and great shower. Will stay here again
Jenny Wilson
03/05/2021
My daughter and I stayed here for 3 nights and we were very happy with the room and service provided by front desk staff..
Chris Smith
16/02/2021
Visiting for some work at the local marina and needed a place that was clean and tidy. Only $100 a night. Parking is great. Rooms clean and tidy so was perfect for a quick business trip.
Stephen King
22/12/2020
Room was well presented. Clean and tidy. Close by to alot of places that are walking distance. Parking is off street but needs to be better shown as it is a little difficult to park.
Amber Jenkins
05/11/2020
If youre wanting to stay in a nice room dont book this hotel, we found a cockroach in our bed, there was black mould in the shower, the bathroom cupboards hadnt been cleaned, our mirror in the room had cracks at the bottom of it and to top it all off the remote for the Tv in the room had no backing on it and was held together by sticky tape. We explained this to Tara at reception and she was lovely and offered for us to upgrade but we declined. Book at your own risk*RESPONSE to the reply of the owners* a refund was not given straight away, we have to chase this up with the website that the booking was made though.
Martin McNally
18/10/2020
Best value hotel with exceprional inclusive values. Staff are amazing and so friendly. I recommend staying here when next visiting Sydney
veronica wright
07/10/2020
Lovely and clean very nice stay. Employees where very helpful we only stayed one night and found it very comfortable.
Rebekah Morrison
16/09/2020
It had everything we needed at a price we could afford, thankfully - and wow! So close to Westfield, the trains and Centenary Park! Even walking distance to the hospitals
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