Novotel Sydney Olympic Park

We had to attend a concert before the check in time and arrived around 1230pm and granted early check in which we really appreciated. The room was clean and fresh and very welcoming with music playing. Highly recommend!

We recently stayed at Novotel Olympic Park Sydney from December 30, 2024, to January 2, 2025, and unfortunately, our experience fell far short of expectations.

Upon arrival at 10:30 PM after a long and tiring day, we encountered several issues. The check-in process failed to inform us about the hotel's two entrances. This led to unnecessary confusion when we emerged from the Pullman Hotel across the road with our luggage, only to realize we had to cross the road again to get to Novotel. This inconvenience could have easily been avoided with clearer instructions at check-in.

When we finally got to our room, we discovered multiple problems. While the lights were functional, none of the plug points worked, and the TV was also non-operational. To make matters worse, the in-room phone wasn't working, forcing us to physically go to reception. While the receptionist promptly fixed the issue (a blown fuse), this was not the start we had hoped for.

The problems didn't end there. On December 31, after returning from the fireworks, we found the air conditioning wasn't working. Additionally, the in-room dining experience was disappointing. The late-night menu was misleading and didn't have the items we ordered. One item described as BBQ chicken turned out to be a pizza, which was very unexpected.

While the room was spacious, the cleanliness left much to be desired. The sofa and carpet appeared dirty, which made the stay uncomfortable.

On a positive note, the hotel's proximity to Sydney's CBD was convenient, which was the primary reason for our choice. However, the location alone cannot make up for the inconveniences we faced.

Overall, our experience was far from the standard expected of a Novotel property, and we left feeling disappointed. Clearer communication, better maintenance, and more attention to detail are necessary to improve future guest experiences.

We had a great stay at the hotel. The check-in process was smooth, and the staff were incredibly friendly and helpful. Special thanks to Katie at the bar for making a fantastic strawberry mocktail - she was so sweet and welcoming. The room was spacious with beautiful views, and the early morning checkout was quick and easy. Our first visit to Sydney was perfect, and the hotel made everything so much better, especially for our fireworks trip.

Stayed here to attend an event nearby.
Rooms were clean and nice, besides having no body wash.
Location was great for the event.
We ate dinner in the restaurant and it was quite disappointing. My partner paid $50 for a steak- If you're going to charge that price for a steak that only comes with chips and salad, please don't overcook the steak. Medium rare it was not and for that price it should be perfectly cooked. My meal was fine, but nothing special and definitely not worth the price tag. I'd recommend going somewhere else for dinner.
The breakfast was great though, and the staff were helpful and friendly.

Wheelchair users beware. No phone next to bed. No mobile charger next to bed. If it's easy for you to get up to other side of room maybe fine for you, but I would rather have that safety.
Doors do not auto open or close, need upper body strength. Shower floor gets slippery. Bathroom not the best (or worst), but ask for pictures or question hotel for needs, as not sure it will suit all users.
Staff were great. Food was fine. It was clean and comfortable. Some noise. Overpriced.