Novotel Sydney Darling Square, Darling Harbour NSW

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Novotel Sydney Darling Square, Darling Harbour NSW

The Novotel Sydney Darling Square is a hotel located in Darling Harbour, New South Wales.
They have an average rating of 4.2 out of 1474 reviews, with the latest ratings ranging from 1 to 5.
Novotel Sydney Darling Square is in Sydney so why not stop by when you are there next.
My flight landed super early so I left my luggage at the hotel before I could check in. The staff was very nice and helpful. I'm not from Australia so I didn't know you need to out the card in the slot to turn on the lights. Once I figured it out it was a nice stay with no issues. Restaurant attached doesn't stay open super late but is in a walking distance to so many places.
17 Little Pier St, Darling Harbour NSW 2000
This venue is currently open

Opening hours

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours
This venue is currently open

Opening hours

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Latest reviews for Novotel Sydney Darling Square, Darling Harbour NSW

Gina
05/03/2024
Rooms are clean and comfortable but missing basic toiletries like a shower cap, body lotion, dental kit

Gym is very very basic, only treadmill with no free weights and the temperature in the gym was uncomfortably warm.
Mei Pan
04/03/2024
For a 4-star hotel would be nice if you supplied your rooms with the basic necessities such as vanity kit, shower cap and room slippers. Or advice when checking in that these items are upon request. It is inconvenient to make several calls and wait over 20 mins for housekeeping. It's tiring already for visitors to having wait around for things that are paid and expected. Not making the stay a good experience.
Sujan Hong
07/02/2024
This is a review for conference/events Feb 2024:
Apart from our run sheet timing being a bit off the two of the events personnels for the night - Justin and Chris (?) were great.

The highlight was the food. We had an event at the hotel last year and the food was... hotel conference food. This time around food was restaurant quality for the event!

Every single item not only looked beautiful but were tasty. Steak was cooked medium rare (not like a brick), and the flavour profile was delicate and not overpowering. Generally with alternate plating at events, you always want "the other one" (that's just human nature) but every single options were good that I didn't need to do that. Even the vegans and vegetarians got a lovely dish that was not a whole head of cauliflower! (Beautifully plated eggplants!)

Thanks Gary, the executive chef for a wonderful meal!
Karen
07/02/2024
Had a very nice 3 night stay here. Staff were all extremely friendly and helpful. Room was very clean, quiet, and comfortable. Hotel is well located within easy walking distance to many restaurants and attractions. Would not hesitate to stay here again.
Andy Whelan (Andy)
26/01/2024
Hotel well located and generally well priced.
Rooms are great. Check in service was very slow on the night I arrived, with only one person on at 5.30pm and a busy foyer. Lifts also slow at peak times.

Otherwise great hotel
Donovan Scott
12/09/2023
I must admit I quite liked this hotel, the staff were friendly and accomodating. They had an adequate gym and pool facilities. It's rooms were very well kept, Their breakfast was pretty decent as well and it's location to bars and other local activities contributed to its overall value
Pleiades Nebula
13/08/2023
Moderately clean place in an extremely noisy area, a good night sleep is not guaranteed. Convenient for ICC, not convenient for CBD as there are no transport links nearby, unless you like walking.
Loads of restaurants around. Also loads of tourists in the area, as well as some very mixed crowds, so be mindful when roaming around later at night.
Fair option for a business trip.
lisen Lee
11/08/2023
I am a travel agent and I often help my tourists book this hotel because it is so close to Chinatown. At 2pm on August 11, my guest returned to the hotel for rest. I parked my coach in the coach parking lot in front of the hotel, but I saw that the road was narrow, so I stayed in my car, ready to give way to loading vehicles at any time. Soon, a garbage truck will pull into the loading dock. I moved my car to help him. Then, a hotel staff member wearing a hotel uniform repeatedly threatened to fine me and told me to leave. Soon, my guest came down, took out his hotel key card to explain, and got in the car to leave. The staff was still rude and threatened that he would fine my coach. It was very rude and threatening. Made me and my guests very disappointed in this hotel.
Cierra Lundahl
03/08/2023
My flight landed super early so I left my luggage at the hotel before I could check in. The staff was very nice and helpful.

I'm not from Australia so I didn't know you need to out the card in the slot to turn on the lights. Once I figured it out it was a nice stay with no issues. Restaurant attached doesn't stay open super late but is in a walking distance to so many places.
Lili Musolino
17/07/2023
I'm actually surprised by the latest stay. I thought I'd found a great hotel for all future stays here, I travel a lot. The location is great, service at first stay was great however the service this time round wasn't so. I called room service and front desk multiple times over a 30 min period with no answer. Room wasn't cleaned properly. Smears on window and light switches.
Andrew Williams
04/07/2023
Great hotel, great location across from Chinatown and only a 5 minute walk to Darling Harbour but without the Darling Harbour rates. Really nice vibe to the Darling Square area and felt safe. Great kids club with xbox and playstation although perhaps a few more interesting activities would be good as well, but it offers a free and well appointed self serve food and drinks bar for the kids and a phone that the kids call from to order a free ice block. Awesome idea that my 7yo was really chuffed with. Indoor pool which is a big tick for winter stays. Great value buffet breakfast with a good selection. Would definitely stay there again when next in Sydney. Very friendly and helpful staff too.
Paul Walters
23/05/2023
Cost cutting perhaps??
Barely warm showers, dirty towels, no bottled water in room.
I have stayed in this hotel dozens of times over the past 10 years and this last stay will have been my last....very disappointing!!
The lady at reception was kind enough to move me to another room after the first night of having cold showers but did comment to me that it may be no better in the new room. It was slightly better but nowhere near hot. After speaking with other hotel guests at breakfast it seemed to be a common complaint.
Once again extremely disappointing!!
Joseph Hyde
14/05/2023
We paid extra for the deluxe room with a city view. We were placed on the third floor and our "view" was a tree, a busy road and the wall of the Chinese garden. Reception were good to amend the situation and put us on the 6th floor. This was apparently an upgrade to the executive suite, but I couldn't tell any difference, perhaps the pod coffee machine?

On our last day we wanted to get room service and laze about until check out. In room dining simply didn't answer the call. So after multiple attempts we gave up and walked to a local cafe.

Rooms are fine, clean and good bed and pillows. Perhaps a bit firm. But nice and spacious, good bathroom etc.

Internet isn't great. Gym is very limited ans swimming pool is tiny. It's a four star hotel so that's probably all to be expected.
sanjay pandit
10/05/2023
Good place to stay. Clean and comfortable. Right in the heart of the city with good restaurants within walking distance. Good for a business trip. Room service menu was a bit sparse and not too many options for vegetarians.
Asu Cel
11/04/2023
Stayed here over Easter break, loved it. Location is fantastic, close to everything. Room was clean, staff were friendly, no issues at all, really enjoyed our stay.
lucksamee charoenpanthong
10/01/2023
Shocking service on the Tuesday morning at 12:30am by Blanche and another lady starting with M (I believe this person was a manager in charge).

We came back from outside and went to my room and get the "free drink sign" to redeem. This sign is basically giving you complementary drink vouchers when we choose to not get our rooms cleaned.

First of all, we understand that it's our fault to go down at midnight as the sign stated to go down by 9pm. However, when we speak to Blanche, she first said we weren't able to get the vouchers as we'll checkout on today (Tuesday 12pm) and she said we need to come down and ask for those vouchers on our first day arrival (which it wasn't stated on the sign). Then we told her that we should be getting these vouchers during our stay so technically we're still here, and there was nothing saying about coming down on first day, hence we should be eligible for the vouchers regardless.

To be honest, getting the drinks or not it doesn't matter. But the attitude from them were extremely unpleasant. The way they both spoke to us were unprofessional. Both of them. If you advised nicely and provide more detailed instructions this would have been much nicer. But they didn't want to listen to us at all. Or this could have been explained clearer when we checked in. Again this wasn't the main point, the attitude and how the provide customer service is just wrong. Arguing and trying to prove that the customers at faults are unnecessary. The instructions didn't say we must go down to inform we don't want to use room cleaning service and must be on the first day. This wasn't stated on the sign at all so we thought we could have gone down and asked any days during our stay. If we were aware then we wouldn't go through all of these.

Not to mention there were NO water or welcome drinks in the room, NO towels. NO slippers, NO toothpaste, NO toothbrush. Again, we understand that housekeepers might be busy so we didn't get upset over these. But today's experience was just unbelievable and we couldn't take it anymore.
Brian Li
24/12/2022
Not a customer. I walked by the hotel with my 26-week pregnant wife tonight, and my wife really wanted to borrow their bathroom. But the female indian receptionist refused us without even opening the door. Never ever experienced such cold-blooded behaviour in Australia. I've been to lots of 4/5 star hotels in different countries, can't even imagine any hotels would train their staffs in such an unprofessional way.
Will definitely never book any Novotel.
Samantha Wood
29/11/2022
A last minute trip we scrambled to make happen turned out to be one of the most hospitable, welcoming and personable stays I have experienced.
I usually opt for Airbnb or home stays for convenience but since making my trip to the Novotel in Darling square I think I have found my forever stay.
Tristan's customer service was outstanding - he turned what would usually be a dull check in into a refreshing and exciting experience for all. Tristan went above and beyond to cater for our needs without us even needing to ask, he was personable, proactive and extremely approachable.
We all left feeling happy, well looked after and eager to come back - I can confidently say that 90% of that comes down to the service provided to us by Tristan the hotel manager.
Great service, great staff and an overall great experience:)
Thank you Tristan for your eagerness to go above and beyond for your guests, you never failed to make us smile before leaving the door.
Haydn Van Nek
18/11/2022
We actually couldn't wait to check out.

When we checked into our room, there was makeup stains on our bed and carpet. I asked reception to change our bedding while we went to dinner. We got back to our room at around 11pm and the same dirty bedding was still there.

At that point I phoned reception to ask for the bedding to be changed. They told me that house keeping had finished and I would need to wait until morning. I said that was unacceptable as we could not be expected to sleep in dirty bedding. Reception then came to our room to "check" the bedding, and said they would be back. They delivered bedding but we were told we would need to make the bed ourselves.

The next day we were out all day and returned to our room at 3.30pm to find that out room had still not been refreshed, even though we left the "please make up our room" sign.

The next day we checked out, reception was bland, didn't ask us how our stay was or anything.

Definitely won't return, which is a shame because the location was very good.
O M
06/11/2022
Polite and friendly staff and customer service. They were very helpful when I first arrived and was lost and assisted me in my need for direction. The Novotel is central in its location in the Sydney City area. It is close to Darling Harbour and to George Street and is a walkable or publicly transportable distance from most places in the city. Very much a business hotel, but amenities still available. Meeting and conference rooms available and in use.
Emma Kelleher
01/09/2022
Room was clean and quite. We had our anniversary here. Staff were friendly and accommodating.
Met cleaning staff in hall way and asked for more shampoos and conditioner (i am blessed with long curly thick hair). When I got back 10 little bottles were there ( perfect amount).
I loved the coffee machine in the morning.
Parking is affordable, 3 minute walk away. Plenty of charging ports and lighting. TV was easy to use.

My only negative thoughts was the room was tiny and the bathroom/felt like i was in a closet. I had the executive king suite.
The shower door was a bit strange. Staff took a while to answer the phone.
The view was great but the windows were so dirty it wasnt worth taking the photo. Im not sure if they clean the outside of their windows.
Emma Well
20/07/2022
Honestly, this hotel was amazing. The staff were polite and kind and were very welcoming. the buffet breakfast was delicious and very affordable, the gym and the pool were fun and enjoyable. The indoor pool is pretty big and clean. The room was fresh and clean. Stayed there for a few days and had no complains whatsoever. Everything was just perfect. Definitely recommend this hotel for anyone who is looking for some place to stay in the heart of Sydney.
Amethyst
20/07/2022
Honestly, this hotel was amazing. The staff were polite and kind and were very welcoming. the buffet breakfast was delicious and very affordable, the gym and the pool were fun and enjoyable. The indoor pool is pretty big and clean. The room was fresh and clean. Stayed there for a few days and had no complains whatsoever. Everything was just perfect. Definitely recommend this hotel for anyone who is looking for some place to stay in the heart of Sydney.
Michael Hhejisbbbj
12/06/2022
Breakfast is basic and to get a slice of gluten free bread it takes an average of 20 minutes, with the need to follow up multiple times. The pool is cold and it cannot be heated up - management said that the heating system is designed to take the chill off. This is not stated on their website. Room cleaning was not done for 6 hours during the day, returned to room which had not been cleaned. Had to call reception who didn't answer phone for over 10 minutes so I had to go downstairs to reception for a response.
John Correa
02/08/2021
A nice hotel situated close to China Town. Gym, swimming pool and bar. Great restaurant with buffet breakfast. Staff are lovely.
Edward Zia
25/06/2021
I love Novotel Sydney Darling Square from many viewpoints and it's become the hub of lots of our workshops, Meetups and clients staying from interstate and more.

They do an incredible job, the food is wonderful and it's been recently renovated so it feels like a brand new hotel.

The Pumphouse Sydney is also owned / part of Novotel Sydney Darling Square and it's a great restaurant and bar that supports the Novotel beautifully.

The staff are incredible too! Like any Hotel, stuff goes wrong; but what I love about this Hotel is that the staff do whatever they humanly can to take action and set things straight.

Amazing people and love their work!

June 2021 Update: Keeps getting better!!
stewart eddie
16/06/2021
Great location, convenient to Darling Harbour and the Central Business District. Clean, friendly staff. Good value! Great base for a quick business trip.
Fran
07/05/2021
I stayed in a room with a view of the Chinese Friendship gardens for 2 nights. Most impressed with the Hotel. Clean and spacious room. Very comfy bed. I had room service breakfasts and it was delivered quickly and what I had, was fresh and tasty. I would definitely stay again and wouldn't hesitate in recommending the Hotel to anyone needing accommodation. All staff that I had contact with were friendly and approachable.
Travelling Chipmunks
17/04/2021
I'm going 3 stars due to our bumpy arrival...checking in to our room!
Opening into a uncleaned/serviced room!

Quickly upgraded us and the rest of our stay was good!

Good location with tram steps away and many activities and eateries.
Breakfast was reasonable

Service was high.
Korina O'Hanlon
31/01/2021
Absolutely enjoyed our night away. Room was extremely clean and presentable with a beautiful view if the Chinese gardens. Very comfortable bed allowing for one of the best nights sleep I've had.... I just wish I could bring the bed home with me!
Great location close to many great eateries, China town, paddy's markets and darling harbour.
Highly recommend a stay here!!!
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