Olde Tudor Hotel, Prospect TAS

Our experience was ruined by unacceptable service from some of the front of house staff. These particular staff members need to know and understand that you work in hospitality meaning you need to be hospitable to the paying customers because at the end of the day the prices you are charging the customer those prices are including your service that is how a company makes money to pay your wages, what I was subject to and witnessed was a complete and utter embarrassment to your establishment. When another customer and myself where waiting at the bistro bar Richard that works behind the bar walked straight past us looks and can see we are waiting to be served as all the other staff members were busy running food and clearing tables and stops at the end of the bar and looks down at a bin then turns around and ignores us again and walks into the gaming room bar. So I ended up going to the bar at the other end of the establishment to get my drink then I come back and sit down at our table and proceeded to watch my dad go up to the bistro bar 5 minutes later and watch good old Richard look at my dad from the gaming room bar and turn his head and try to act like he's busy, that is not acceptable when you work in this industry. Pentagon group hotels, the owners of this venue need to pull their fingers out and address the situation if your staff members can not perform basic tasks required of them like acknowledging customers and serving them or simply checking tables to see if everything is alright then why are they still employed, they are dragging your buisness and your name through the dirt, no wonder it is so badly rated here, and next time Richard when you ignore more customers to go look in a bin do everyone a favour and put your head in it you actually might look like you are doing something productive.

Reviewing the bistro... absolutely terrible. Had steak that was full of fat, garlic seafood sauce ..seagood was grey Nd sauce like water ( was told by waitress that it was that colour due to being a redwine base but a cream sauce ???") not only myself but 3 other people were asking for money back...waited 50 min for meals and 60 min for a bowl of chips for kids...

The ladies at reception were lovely, & I was made to feel at home. The rooms were well-maintained, & the food at the bistro was good. The heated pool + sauna was a nice addition. I would stay here again.

Staying in rooms which are average but all that's required. However wouldn't waste another dollar in the restaurant. Staff were rude, and far from helpful. With only 1 staff member serving and the rest standing around discussing there social life. The food was far from appealing and definitely wasn't enjoyable to eat. Had surf and turf that tasted like the prawns and scollops were served straight out of the freezer, and a medium steak that was rear but cold. Other table meals were the same. No effort put in for presentation of the plate or flavour. Food was crap and there was little to no interaction with the staff. Definitely not a positive atmosphere to be in.

Save your money and go elsewhere for food if you're staying at the accommodation.
I cannot believe the size of the kids meals. Absolutely tiny and for $13 we felt ripped off. My son ended up having half of my meal as well.
We waited about 45 minutes for our meals with only 2 other occupied tables in the bistro. Certainly not a reasonably priced pub meal, you won't spend less than $100 for a family of 4. Numerous times the counter was empty with people waiting for drinks or to order food. Could hear the cooks singing loudly from the kitchen.
The pizzas are the only saving grace. Generous toppings and a good size.

There is a small play area for kids under 12 which is a nice touch.