Clubs and Pubsnear Me

The place was nice and convenient; but staff was not very professional. She (the receptionist) did not ask for my name properly, she gave me a wrong room (without checking my ID, she did not ask for my ID when I was checking in).
I ended up paying more for what I booked (I paid $69 more), because I took someone else room. She (the receptionist) called me a few hours later, complained that I signed the wrong contract (room contract). I know it was my fault, as I was very tired from a long road trip, and I did not check as I trusted them giving me the right one; but HOW COULD YOU BLAME THE CUSTOMER WHEN YOU DID NOT CHECK THEIR ID CARD?
She also lied, said I did not give her the ID card (she did not ask for it when I was checking in). I guess she was next to her boss when she was trying to talk to me, so she blame me on her mistake. If the receptionist asked for your ID card when checking in your hotel room, how could you not give it to them and still get a room???
So, the place was 4.5 stars (it was good), but the service made it 3. Just make sure you check the room first before paying.
Quyen Nguyen, stayed on 26/03.

Great for a catch up with the girls or your mates. Previously used accommodation is clean and staff are very helpful and friendly. Great food.

Booked the superior queens suite for 5 nights 18/2 to 23/2.
Plus:
Hotel room is acceptable. Clean, comfortable bed and pillows, shower ample pressure. Quiet at night. Good parking.
Minus:
The small fridge has seen better days. Even on the lowest cooling mark, the products start to freeze up!
Possible reason why there was water on the floor around the fridge, as someone turned the unit off ... hence the ice in the freezer compartment was melting!
Main concern is I requested a late check out at reception till 2pm, as I told her I have a Devonport ferry ETD at 7.30pm. The person said only till 11am possible, to which I mentioned that in the room brochure it shows possible till 2pm. She was not aware of this! I requested that she spoke to management, to which she phoned I believe a superior. She started talking 'that the guy from room 15 wants late check out' ... she didn't give the reason why and was not at all interested. Also, I'm a guest ... not 'the guy' ... management should train their (at least this girl) how to address clientele. I'm very disappointed that the hotel management does not think with their guest in finding a solution.
Conclusion: the Queen room is acceptable, but hotel desk staff shall follow the Hotel Receptionist training course.

Very comfortable and all facilities were clean and tidy. Readily accessible to shops for food and groceries. Being the two bedroom apartment and only 2 of us it was quite spacious.

Great location and at the heart of town. Great accommodation but having no door from the bunker beds didnt give us the privacy. The bathroom was great and modern but having no wash basin in the kitchen and a small bar fridge that fits nothing for a family of 4 has really dropped all our expectations and comfort. The only consolation was the pool, sauna and spa was the best delightful spot for our kids.

Environment was excellent, service excellent food serving size very good for lunch. Hubby's meal was hot but Mine was cold . Had grilled chicken breast with salad. Hubby had fish basket.

Very clean and tidy set up. Convenient location. Had my sick father in tow before surgery the following day. Accommodating staff and good grub!

Excellent service, food was really good. Friendly staff, ordered dessert for my husband as birthday surprise and the cheesecake and brownies is sooo good. Definitely will be back, thank you ??'?

The Olde Tudor catered very well to a large group I was with. Food was of good quality with minimal wait times. Prices were reasonable and kids were well catered to and kept entertained in the play area.

Great staff with friendly attitude (wonderful house keeping staff too!) however the playground and pool seem as if they've been abandoned. The playground is the exact same as it was the last time I stayed here (as a child approx 2009) most of the equipment didn't look or feel very safe and it most definitely could do with a paint job as it currently looks like something from a horror movie. The pool was nice but again could use some maintenance around the edges of the pool there's chipping and peeling and the spa seemed very dirty (grey coloured water when the bubbles weren't running.) Really lovely accommodation I just believe it would be more family friendly if there was some more work/attention put into the pool/spa and playground.

Lovely spot to stay.
Great restaurant and really good rooms. Recently (within last 2years) renovated rooms with all the amenities you would need.
Very good service all round.
Its notoften mentioned but the house keeping staff were amasing, very courteous and always did a fantastic job.
Thank you. 4.5stars all round.

From my phone call to book a room right through to check out the service here was exceptional. The receptionist had exceptional and a very professional attitude. The restaurant and bar staff were all amazing, the food was of a good quality and the prices were inexpensive. The room was clean and well set out. Would recommend and will return.