Waterfall Cafe, Somersby NSW

Cafe its self is great, pretty basic menu but tasty, lovely coffee & desserts!
But be warned the toilets are very dirty, very, they've been that way for months literally same shit different day, please clean them it's just gross, you know what people say, if that's how they keep the public toilets, I'd hate the see the private kitchen.... ⚠️

Great location overlooking the water.
Ordered the lamb special, grilled barramundi and caesar salad with chicken for 3.
Table service was good.
Then had a stroll in the lovely gardens.
Great place to meet up with friends from Sydney and Newcastle.

My entire experience at this cafe was nothing short of underwhelming, its only redeeming factor was the views from outside the cafe.

The staff here were the main problem as they were particularly harsh and didn't seem interested in their job or catering to their customers at all. These women (who seemed to be in their late 40s) were purposely ignoring me so that they didn't have to disrupt their own private conversations. Overall their demeanour was rude and definitely not hospitable in the slightest.

The food wasn't good either. I bought a "lava cake," but it was nothing like any other lava cake I've had before. It was cold- as no one cared to heat it for us, so there was no melted or even remotely gooey chocolate in the centre. It was just a stale chocolate cake with cold buttercream icing. Definitely not worth what we paid for it.

They also keep their prices for minority of the pastries hidden, however I suspect this is a marketing tactic. They could easily make the experience for their customer better by labeling all the pastries and providing their prices below as well.

Honestly, some of the most vexing staff and attitude I've ever experienced at any café. I'm sure not everyone is there, but it's disheartening because I love the local scenery and frequent the place. It's a lovely place to have a drink and relax after a nice walk. The Waterfall Café is the only place I've ever had this issue with. I hope it's just a few bad coincidences.

It was an absolute hassle just trying to order a cheeseburger. I don't mind getting charged extra since it's on the kid's menu, and they offer no alternative or adult-sized variant, but getting to that point was aggravating. I had my order rejected, tried to order chips instead, and then had my initial order reinstated with a price increase. It might be good to have a cheeseburger for adults on the menu in the future.

The burger was underwhelming and dull in flavour. Next time, I'll try a different burger and update my review if it was just a bad one-off burger.

The chips are perfect. I highly recommend them; some of the best I've had in a while from a café!

I hate leaving negative reviews, but my overall experience here was appalling. I hope to update this in the future with a more positive review.

Honestly, some of the most vexing staff and attitude I've ever experienced at any café. I'm sure not everyone is there, but it's disheartening because I love the local scenery and frequent the place. It's a lovely place to have a drink and relax after a nice walk. The Waterfall Café is the only place I've ever had this issue with. I hope it's just a few bad coincidences.

It was an absolute hassle just trying to order a cheeseburger. I don't mind getting charged extra since it's on the kid's menu, and they offer no alternative or adult-sized variant, but getting to that point was aggravating. I had my order rejected, tried to order chips instead, and then had my initial order reinstated with a price increase. It might be good to have a cheeseburger for adults on the menu in the future.

The burger was underwhelming and dull in flavour. Next time, I'll try a different burger and update my review if it was just a bad one-off burger.

The chips are perfect. I highly recommend them; some of the best I've had in a while from a café!

I hate leaving negative reviews, but my overall experience here was appalling. I hope to update this in the future with a more positive review.