PARKROYAL Parramatta

The check in process took way longer than expected and I'm not sure what was going on as the last wasn't really explaining the hold up. She also charged a really strange amount to our account for a holding deposit, using card details that had been taken at the time of booking. She said this would be released as soon as we checked out, but it wasn't. My husband then heard another man at reception tell his customer that it would take up to 4days to be released.
We paid for a room upgrade. The room was nice and looked newly decorated. The aircon made annoying clicking sounds though. Not sure what the more basic room would have been though, not sure what the upgrade got us.
We were celebrating our anniversary so the hotel delivered a note and a dessert to the room which was a nice gesture, but I'm gluten intolerant so was unable to eat it, maybe a voucher for the bar would be a better option, although the gesture was appreciated, it just seemed like a waste to deliver something that would then just have to be thrown out.
The hotel was in a good, central location. The parking was $40 which seems a bit expensive.
Staff in the hotel bar were nice, drinks were ok. There's a happy hour from 5pm-7pm every day.
The bed was really comfy, would have liked a selection of pillows though as I found them u comfortable but my husband really liked them. The bathroom was really nice but the water pressure in the shower was terrible, and there was no shampoo, just 2 lots of hand/body wash and a conditioner.
The room service menu looked good, would be nice to have some gluten free options on the late night menu though.
Overall not a bad stay but also nothing to rave about.

Hotel was nice and a comfortable stay, breakfast buffet I thought was pretty good. My big issue is with getting my hands on my invoice, and they are virtually impossible to contact via phone. I've made 8 separate phone calls over the past 2 days. Tried every single extension possible - not a single person answers, phone just rings out. I was told an invoice would be sent to me on check out, which was 12 hours ago. You desperately need to sort out your customer service over the phone. Leaving this review in the hope I can get someone from your team to give me a call back as I simply can't listen to that godforsaken dial tone for 1 more minute as I wait to get through to someone who will never pick up.

I originally booked at the Mantra Parramatta and the place was so vile my company arranged a last minute booking here. I was so happy to arrive, the service, the hotel was a huge relief. I loved my room, clean, new, fresh. The restaurant was nice and breakfast was good for $30. I was very happy with my stay here, lovely staff too.

We stayed here for 5 days. The overall experience was good, centrally located. The rooms are recently refurbished, which is good. Some improvements required reception staff need welcoming training, breakfast need some rotational menu instead of same everyday, pool need regular cleaning checks, water mixers in bath need proper adjustments.

The rooms were beautifully refurbished and of top quality. However, the shower water temperature was way too hot, even when I turned on the cold water. I mentioned this to the check-in staff, but they said it had been checked and was working fine. Clearly, it hadn't been fixed. I do like a hot shower, but this was really uncomfortable.

On a different note, my room door was left ajar after it had been cleaned. This made me a bit worried about security, especially since there had been a previous hotel break-in where my room was used for a drug party.

Thankfully, I was leaving the next day, as these two issues worried me.

Overall, the hotel was lovely, and I'd probably not recommend it to a family with small children, due to the hot shower.