Sus Albo
02/07/2022
The room is nice and clean enough. It was noisy at night from the pub. I rang few hours before arrival, was asking nicely if we could checked in earlier, the guy picked up the phone with rude tone and said. "No chance" who does pick up the phone with that kinda mannerism....When we finally arrived the young guy served us and he was lovely and got us check in early. Later in the evening we ordered potato wedges downstairs, waited for half an hour didn't showed up. When I asked what happened as I needed to go elsewhere. The young guy said will check with the manager and asked for possible refund. The manager took the buzzer went around and asked few staff, it looks like a huge drama. Then rudely, this "who so call manager" placed the buzzer on the palm of my hand and said the kitchen only opened 15 minutes ago and no refund. I told this guy that I wasn't aware of it when I ordered initially, otherwise I wouldn't have ordered it. No sorry no nothing just walked off, the attitude on this guy it was disgraceful! I put 2 and 2 together, this was the guy answered the call earlier in the day as I recognized his voice. 15 minutes later after 30 minutes kitchen being opened, still no wedges, so I handed the buzzer back to this idiot! This so call manager need to go back to school, is not difficult to just be a decent person. I'll stay elsewhere next time! Cost me almost $200 to stay in this place plus the cost of the wedges that never showed up! NOT WORTH IT!