One night stay for business. Needed to be close to the airport and wanted a clean, bright hotel. Beds very comfortable and nice to have bath in room.
Healthy breakfast in room service was amazing and I've not seen one like it. Egg white omelette with spinach, lemon water, green tea, it was just fantastic and not expensive and I would come back to the hotgel just for that. Great initiative.,

Really enjoyed my two night stay here. Great location and loved the carpet in the hallways. Room a decent size and very clean/well-maintained. Thanks to Ben who looked after the request for a room with an airport view - was fantastic to watch the aviation action out of the window. Staff were all lovely and parking for $40/night next door to the hotel was very easy. Will definitely stay again!

The hotel was clean, the gym was clean and modern, which was greatly appreciated. The shower was warm and not hot, which was a bit disappointing. The pillows were not thick, and a bit lumpy. There were no sheets under the doonas, which we found different. One of the cards given for our room and elevator did not work. There were items from the last guests still under the bed. The gentleman in reception was lovely and warm. Overall, the value for the money we paid was reasonable in comparison to the other hotels.

This Pullman hotel is pretty much as most Pullman hotels around the world. The room is comfortable and a reasonable size. The king size bed was lovely and comfortable. My only complaint is that there was only one cup and saucer in our room. Also, they only supply enough coffee for one cup each. For the price paid, enough coffee for at least two cups each should be provided. That aside, the hotel was very nice, as expected. The staff are lovely, cheerful and happy to help. The restaurant serves delicious food. The staff that served our table were excellent. One chap from Nepal provided great, friendly service. Another staff member, with ginger hair and beard, was immaculately turned out and was just so attentive and professional, I am not sure if he is the manager if not, he should be. Unfortunately, I don't know their names, but they are a great asset, I believe, to the Pullman.

My experience at Pullman Sydney Airport was nothing short of exceptional. From the moment I arrived, the staff demonstrated a level of hospitality that exceeded all expectations. I must give special recognition to Stewart at the concierge desk, whose swift organization of parking for my oversized vehicle was impressive and greatly appreciated. His efficiency ensured that my stay got off to a fantastic start. Throughout my time at the hotel, the service remained consistently outstanding. Every staff member I encountered was friendly, attentive, and eager to ensure my comfort.

The accommodations were equally impressive. My room was spacious, elegantly furnished, and impeccably clean, providing a relaxing retreat after a day of work. The amenities offered were convenient, and the central location of the hotel made it easy to access Sydney Airport.

Overall, my stay at Pullman Sydney Airport surpassed all expectations. I wholeheartedly recommend this establishment to anyone visiting Sydney, whether for business or leisure. The exceptional service, attention to detail, and comfortable accommodations made it a truly memorable experience. I look forward to returning on my next trip to the city.

Walkable distance to the train station. (8 minutes). Only one or two stops to the airport on train.
And the hotel was absolutely beautiful and everything was functional. Really nice bar/ restaurant on site.
I would stay there again.

This hotel is 5 minutes from the airport and is the best in the area. Price is not bad either. About $240 AUS a night. The hotel was very accommodating and offered tons of luxuries. When I arrived at the hotel at midnight, I was treated by the Front Desk attendants. They took my luggage and walked it to their desk. Checkin was a breeze. They have wonderful room service. Try the eggs Benedict and fresh fruit. You'll be glad you did! The room was quiet (I could hear nothing outside). Bed was comfortable and room was modern, clean and fresh looking. I must say that I'm surprised that an airport hotel can be this good but I really was pleased. They know how to take care of the guests. They even made sure to call me a taxi to get me to the airport. I would highly recommend this hotel.

The room was not only spacious but also meticulously designed, considering every detail. Our stay was delightful, and the restaurant's dinner added to the overall enjoyment. The hotel's proximity to T3 was convenient, allowing us to easily walk to the hotel. The reception staff was exceptionally friendly, contributing to a warm and welcoming atmosphere. We found the hotel to be particularly accommodating for families with kids. In summary, it was a highly recommendable experience.

Pullman Sydney Airport

The hotel is located a short walk from Mascot Station, with a shuttle bus running to the airport, as well.

The hotel is modern, clean, and well presented. The staff are very friendly and eager to assist in any way possible.

The bar is located on the ground floor, as well as an ample sized lounge area. Located on level one is the Executive Lounge for those who have access.

The rooms are spacious, including an open bathroom and a generous bathtub, as well as a separate shower and toilet.

Whilst it isn't the closest airport hotel, it was certainly a nice stay.

?? Good Location
?? Upgraded Room
?? Gold Status acknowledged
?? Welcome Drinks provided
?? Welcome Amenity provided
?? Friendly Staff
?? Accidental Minibar Charge (later refunded upon calling - I don't drink beer)

Staying at the Pullman Sydney Airport was excellent. From check in to check out, all the staff were extremely attentive and friendly. Parking was easy and the were great at guiding me to it. The decor in the lobby and room I thoroughly enjoyed for its modern look. The room itself was clean and well kept as expected from the Pullman. The canapes and breakfast were also excellent. While the selection is smaller compared to other hotels, they truly focus on quality rather than quantity and produce delicious. The only thing that I should have asked when I was there if there is still a 24 hour access to the Executive Lounge as mentioned on their website. I will be staying here more frequently due to the price, look, cleanliness, staff and short drive to the CBD. Thank you again.

The room was very tastefully furnished. Check in smooth and the staff very friendly. We had room service. The calamari was delicious. The food came quicker than the suggested time.

Very disappointed. Supposed to be premium hotel, but design of the rooms is not user friendly, no privacy, no basic things for a 5-star hotel provided, only on request so you have to call the reception every time, would be nice to get some printed information about breakfast/dinner time, check out. The bathrobes in the room are old, greyish instead of crispy white, the room overall is not really clean either etc etc I love Pullman but this specific one is an absolute letdown.

Great location close to the airport. Very slow check in service. We arrived at 2 PM check in time and the room was not ready. We finally got into our room at 2.45. Room is very nice and comfy. Maybe be prepared for a wait at checkin even though there are lots of staff there.

Clean rooms, hotel staff were helpful. Buffet breakfast had a good variety of food and drinks available. The hotel claims to be a 5star but it's a 4star at best. Lobby too dark, bar location was odd and made us feel uncomfortable with all the pride flags inside. It's new and modern.

Perfect spot for a layover.
Quick and easy 10-15 min walk from domestic terminals. Rooms are in good knick. Service was friendly. Popular bar even during the week!
I loved the airport themed hallways, still classy but fun nonetheless.
Slightly noisy throughout the night.
Book in with the front desk to get a shuttle to the international terminals ($12), the company they use is great and always on time.

Due to delayed flight this hotel was booked for me via the airlines. Very comfortable room, especially the bed. Gorgeous food and super helpful staff. Excellent stay

The staff were nice. The room is fine I guess. Don't expect privacy from the bathroom. There's a 4cm gap between the partition separating the toilet and the shower from the sliding door (that can only close off one or the other). The "king" bed is just two beds pushed together, and there were stains on the floor.

As for the amenities, there aren't any? The shuttle costs $12 PP and breakfast isn't included.

I guess I expect more from something that calls itself a "5 star hotel".

Really good service. Staff are warm, welcoming and so kind! Room is clean and cozy. It is cleaned on time as well. There's never a second anyone got impatient or upset when I need anything! Location is super convenient, only 10 minutes from the airport. We have regular meetings nearby so will regularly book with you again! Thank you for showing me what a good hospitality service is like!

I stayed my last night in Australia. on 23 April. The room was very comfortable. I left my camera on the reception desk and when I did confirm it was mine, I received a polite tap at the door and a beaming Ken, ecstatic to return my property to me. When I mentioned his name to reception, they smiled happily. With the delightful With Jen serving our evening meal to us, we felt we were dining with old friends. No effort was spared to make us comfortable and feel welcome. Thank you very much.

Great hotel. This is such a nice hotel, surprisingly good for an airport hotel. Parking is relatively convenient, even though you have to go through 1 lift to get out of car park and 1 to get into hotel.
Beds were really comfortable, they had the ac cranked ready for us. Staff in restaurant were so friendly. Front desk can get busy at some times with flight crew and people from delayed flights.

Was delayed for 20 hours at Sydney airport so stayed at Pullman overnight. Check in was effortless, the room was beautiful, the bed was comfy and I had a great nights sleep. In the morning breakfast was delivered to my room as requested and it was more than I expected! Luckily the airline paid for my room but I'd definitely pay to stay there again.

Just amazing. This is the best hotel in Sydney by far. High floor rooms, and incredibly well maintained bedrooms and lounge areas. The location is pretty good, the closest station being Mascot about a 8 minute walk from the hotel. The views from the hotel is a sight to see by itself. You can see planes landing and taxing down the airport every 5 - 10 minutes from your hotel room. Not to mention friendly staff, and amazing doorman which take up your luggage within 5 minutes of asking. The Executive Lounge is currently operating, with drinks and snacks 24 hours a day. The Canapes are served in the restraunt which has good food. Fitness centre and pool are both provided and they will live up to your expectations. The only downside is the breakfast buffet which is a bit scaled down but that could always improved.

This is probably the finest hotel I have been to. From the moment we arrive the service was 10 star.. we were looked after..our bags were carried to our rooms by a friendly gentleman. The front desk was warm and welcoming. We went for dinner oh my gosh there was this lady named Jen, she took good care of us. This is definitely a place to be. I know where I'm going to stay when I travel internationally. Thank you Pullman staff! The world need people like you and life will certainly get better.

The room was good, only issue I have is that the toilet faces the Bed from the bathroom and it doesn't have a proper door, it is a joined shower and toilet sliding door and made of frosted glass.

Room was very clean, staff were great and professional. Had a room mix up due to a late check in and we were put into an accessible room, not a problem with this. But I am very tall and to use the facilities was uncomfortable for my height. The following morning the Hotel staff were more than accommodating and moved us to a room which had been cleaned and made ready for new guests. There was no fuss and it was a breeze.

Breakfast was a typical hotel buffet breakfast but slightly better where you could have freshly prepared eggs by the chef and there were fresh juices and fruit salads ready to go.

Would I stay here again? I wouldn't say no. You couldn't hear the traffic outside or any planes flying over and the rooms were quiet and comfortable. All a plus to me

Helpful staff who drop off your bags to your room and hold your car seats and are happy to bring them out 5 times a day (literally) at no extra cost. Front desk manned 24/7 and orders are brought to your room as soon as practically possible. Child friendly staff. Facilities are top class.
Could you guys consider separating your baked beans and sausages into separate serving dishes please. It makes it easier for vegetarians. Very good breakfast options including options for kids.

Beautiful hotel, extremely clean. From arrival to departure staff were amazingly professional and attentive. The room on the executive level was very spacious and clean. Would have loved to stay longer. Our second visit and we'll definitely stay again.

For the price point, this hotel is very average. Not very good value for money. The bed was comfortable, the shower was good pressure, the room was clean and the location was good for what I required. However, the room service was slow and I was missing items for one of my orders, the food was very expensive and not the best quality. The parking was in a different building which isn't ideal but not the worst scenario. Finally, the service was less than great, it was just okay. It took 15 minutes and 5 people sending me back and forth to eachother to get a meal heated up in a microwave for some reason. I didn't feel welcome due to a couple of small incidents with the service, I felt more like a burden than a guest.
Overall for a place that boasts being a 5 star hotel and has the price point that it does, it really does not meet expectations. I likely would not stay here again, and I wouldn't really recommend for anyone else to stay here unless the other decent hotels are booked out.

An unexpected surprise stay following a flight delay. Service was great from check in to check out. The room was really lovely and comfortable with ease of access via the lifts. Bathroom was an excellent size and would easily cater for someone with a disability with seamless access into the shower.
Iron and safe available, fridge was empty due to ongoing covid restrictions with the usual items available via the room service menu.
Great place, great service, thanks for making the Qantas hiccup better!

A fantastic delayed flight made for a super relaxing impromptu stay here. The Pullman know how to treat people respectfully and generously. Everything was super easy for them to do for me. They processed the long line of delayed flight patrons. And made everything seem as if they chose us.
I stayed in the superior king room. The first thing I noted was the perfect temp. And smell of the room. And delightfully it was quiet all through the evening.
They made everything wonderful, I can't thank all the staff enough. Especially the very graciously kind concierge gentleman. The dinner of rib eye was very satisfying. And I was clean and comfortable and felt very fancy with the brand new bathroom and fresh linen. I liked everything about this stay. If you've seen the jimmy rees video on the guy who decided hotels... this is exactly opposite that experience. Thank you for a warm welcome and a hot coffee at 6am ready as I took off. I'd only enjoy it more if my flight delays weren't the reason for the stay.
Thank you. And keep up your expectations when you visit. They don't disappoint.
Five stars ??
A pleasure.

Pullman Sydney Airport is a top Hotel that I used to go too all the time, before it has become a containment / safe hotel.

I went past there today and it brought back incredible memories of a great location near Sydney Airport, incredible food, top staff and great people.

The rooms are just wonderful too and it's a top experience.

I'm honoured to get back in there when I can for a visit, coffee, meeting a client and more. LOVE THEIR WORK!

The room was very clean and very spacious. Was there cause of government designated quarantine hotel... the staff didn't seem too friendly specially when I called them to ask if they had indoor room slipper since I for got to pack them and the person who answer was very blunt...the food wasn't so great either... ask for no milk, no pork or lamb and I got a vegan lunch and for dinner I got a lamb...did I mention the room...

EDIT: I have reduced 2* rating to 1* star due to arrogant & sarcastic reply from the manager. Moreover, I have unfortunately visited Pullman after this review and the gap in the bed is still valid even though the manager denied the existence of such thing.

Rooms nice, my king bed had a gap in the middle that sunk me in. Would expect 5 star mattresses & comfort.

Service in the Restaurant and lobby bar is sub-standard though. The bar is usually under-staffed when there's more than 10 people in the bar, constantly needed to go order my drinks at the bar.

Restaurant staff not greeting nor providing the menus. Everything needed an effort to get their attention - even in an empty restaurant. If I had a glass of wine with my dinner, no one came proactively asking whether I would like to have a refill and whether everything is okay. I was sitting for long periods with an empty an glass just trying to get someones attention.

So simply disappointed of the service level I would expect when paying 300 per night in this joint.

We had a beautiful stay here! They went above and beyond to make sure our stay was comfortable. The room was clean, the staff were incredibly lovely and we would definitely come back! We had treats brought up to our room and were SO thankful as we were staying for a special occasion. It was so perfect for what we wanted.

The room was new and stylished.