dotty saga
02/02/2025
I recently visited and unfortunately, my experience was far from satisfactory. While I always try to appreciate the positives in any dining experience, the service at the bar and the ordering process left much to be desired.
Firstly, the bar staff were simply appalling. I have never been treated so poorly in a hospitality setting. After specifically requesting a smaller glass of wine, I watched in disbelief as the bartender poured my original order into the beer sluice before handing me what could barely pass as half a glass, dripping wet from top to bottom. It was not only unprofessional but also a clear disregard for customer service.
Secondly, the ordering process is riddled with errors. Over my last two visits, I have had three separate mistakes made when placing orders. Most concerningly, I noticed that more expensive items were rung up instead of what was actually ordered. Given that there is no visible cash register screen to verify totals and no receipts provided, customers are left in the dark about what they are being charged. This lack of transparency is deeply concerning and makes it impossible to track or question incorrect charges.
For anyone considering a visit, good luck to you - I will be looking elsewhere for a dining experience that respects both its customers and basic hospitality standards.