Dee Armstrong
05/09/2024
My husband and I had a very disappointing meal here last night. Our experience started by being left waiting at the front waiting to be seated because the staff member who saw us decided to wander over to take an order for a table of 4 people before coming back to take us to our seat.
Once seated (in the back section), we decided to order the pensioner garlic bread $8 for two tiny pieces of bread!! The mozzarella sticks $9 for three small processed sticks served on soggy, limp lettuce. 2 bowls of spaghetti bolognese $18 each pension size, which was more like kids size!! And because we were still hungry, we ordered a bowl of chips $10, which came to us cold. I asked the girl if they could please be replaced with hot chips, and the same chips were returned to us, and they had been refried!! We ordered the cider on tap (Goat)$14.60 for 2x pots, and it was flat as a tack, I think it must have been the end of the keg or just not aerated enough??
We paid $81.60 and if you add everything up it should have cost $77-60 (I have no idea what the extra $4-00 charge was for)for an extremely average meal and a non existent customer service experience. We are locals and we like to support local businesses but I'm afraid that considering what we paid and weighing up the quality of the food and dining experience I know we can definitely get much better value for money and service elsewhere in San Remo, Phillip Island or Wonthaggi. The San Remo Hotel will need to lift its game before the upcoming summer season.