Nightcap at Sandbelt Club Hotel - Pub in Moorabbin Victoria

Second time staying here. Good location. Very clean. Modern fixtures. Free water and softdrink in the fridge. Free cereal pack. Free drinks card for the bar and 10% off for dining in.
These guys have got it right.

The service in this place is crap and thats coming from the accomodation manager. We had booked a room for the wrong night human error and she was the least interested in helping me out in changing it for another night and paying the difference. We book this hotel ever 3months and had been doing it for years. I have left a copy of her customer service skills via email. Here it is all about the revenue and not the customer. Victoria was so professional she told me to take my business elsewhere. Such a shame these tupe of people are running a service

Stayed a few nights with kids. Really good rooms and service. Handy having the pub for meals as well

I stayed at this place for one night and everything went smoothly. The bedroom I had was comfy and pillow was not too soft and just right. The aircon and water pressure all work perfectly. They gave you free drinks as well. I'll definitely coming back if I need to stay somewhere in this area

Everything about the hotel is great, Until the point during the last few days of me staying for a week, I got very startled from a stranger being able to unlock my door, the receptionist happen to give him a key card (room 23 if we want to be specific)assuming that the room was available. Had I not been in the room, someone would've thought it's free and made themselves home or walk in on me while I'm asleep. Did not feel safe anymore for the rest of the days with that thought.

(Update: Just want to add as well after chasing this up they were very dismissive about my claims, Good to know the cameras they have around the place is just there for decorations I guess)