Nightcap at Chester Hill Hotel, Chester Hill NSW

My in laws reside in Chester hill and this is my go to hotel. Located in town close to all the restaurants and the shopping mall. Mick the manager is the best . Bed is comfortable . We always enjoy our stay here

Booked two nights in the NCS Studio Queen. The room stunk of cleaning products to the point we got headaches. When we asked the staff if the windows could be opened for ventilation, and we were met with a rude and abrupt no by an employee who spent most of her time leaning on the bar.
The manager however was very kind, and seemingly the only competent employee there. She offered us a full refund when we reported the smell. Unfortunately, we weren't able to secure a room at a nearby hotel that night so we decided to just stick it out.
I booked this stay after reading other reviews here stating how clean the rooms were. Our experience was completely opposite. All flat surfaces were dirty, the bathroom sink had cigarette butts stuffed in the drain, and the shower had mould growing in the grout and silicone.
It's almost impressive how the cleaners were able to use so much product without so much as accidentally cleaning something. Truly a marvel.

The smell was slightly better the next night after we kept the bathroom fan (the only source of ventilation) on all night and day.

Overall this was easily the worst hotel we've stayed at, and not worth the money. If it was cheaper the cleanliness could have been excused.

I had to stay in the area overnight for a funeral the next morning. Location, cleanliness, facilities, size all met my expectations. A huge choice of places for dinner and breakfast right outside, as well as the hotel. Staff were very helpful and friendly upon our arrival. The bed was so comfortable I wish I could bring it home with me! I noticed everyone complains about the noise, which is something the hotel cannot fix, although the complimentary ear plugs were comfortable, and I didn't hear a thing with them in. The TV provides all the streaming services but doesn't have a standard antenna so you can't watch free to air TV. Just log yourself in but remember to log off! Yes, we found the bathroom tap to leak when on, the vanity sink was very shallow, and the toilet seat hinge was broken but they didn't impact our stay at all and at least the rooms look modern! Complimentary drink on arrival, complimentary bottled water, room coffee, shampoos etc. are all included. I think some people are just a little too precious. I personally think the contractor sold inferior fitting when last renovated and the cost to replace them all would be significant. It all looks nice but functionally not perfect. I've stayed in many hotels in my working life and the Chester Hill hotel beats most of them.

Stayed one night. Location is perfect for trains to Olympic Park or into the City; hotel was easy to drive to from out of town, with safe public parking at rear. Customer service was faultless as was our double room. Icing on the cake was the great value for money for the room. Will definitely choose Nightcap Chester Hill again. Thank you, Mick and staff!

Undoubtedly, one of the finest hotels in Sydney. Rooms are very clean and the service is best experienced so far. Shout out to the entire team specially Mr. Tien, his service is the best and is so welcoming feels like visiting them time and again. This was our second time in the hotel and couldn't be more comfortable.
Thanks to you all for being so humble and generous ☺️ will visit soon again