My wife and I are quite new to Bendigo and my first time eating at a restaurant was the Shamrock & I just loooooooved the Pork Belly so we've come back about 3 times now, the staff and the service was exceptional but, not once but twice I have witnessed a man, apparently the owner abuse and yell at his staff that are the only reason their getting business, and to humiliate them in front of your restaurant is ridiculously unprofessional and yet that girl still came to us with a smile on her face with wonderful service after just getting abused & humiliated. Again. How you treat your stuff reflects on your customers and luckily for the owner his staff are still providing fantastic service under the conditions of which they get treated, I think management need to be thankful for the staff they have, especially one in particular that I've noticed twice has copped abuse and been cursed at for the silliest of reasons, yet in my opinion she's the best waitress there and I regret not looking at her name tag, but she had shortish brown/red hair & tattoos & lots of earrings, thank you whoever you are for your service & your extremely pleasant demeanour always with a smile. Next time I visit this establishment I'll make sure to say hello and pass on my thanks and compliments to you. My positive 5 star feedback was not for the establishment it was for the food & the waitress that went above and beyond for us each time we've been in. I hope you find a better establishment where your hard work and service is appreciated. Utterly appalling behaviour from the owner and management, your staff are the reason your establishment is successful. I think you should remember that.