Shangri-La Sydney, The Rocks NSW

Only reviewing the blue bar at present.
Lovely view but poor service.
Watched 2 people leave after waiting over 5 minutes with no service.
We had to go and find someone to re order and clear table.
After this the service did improve but still not great when paying premium prices.
Hotel/room
Do have to mention a few disappointments with the room. Only 1x body wash, shampoo etc supplied and only 2 sugars. Hopefully this will change during the rest of our stay
Did get extra 2 sugars on one day but then back to 2 for remaining stay. Had to call reception for spoon to stir coffee.
Staff very friendly and happy to help.
Breakfast was great with an amazing selection of foods.
Will stay again.

Very spacious rooms, spotlessly clean and very well appointed. Beautiful bathroom and amenities. The entire hotel has a luxurious feel and it's located in a very beautiful and historic area right in the city. Overall the service was very good and there were several moments where I was made to feel like a special guest. Very pleased to have joined the loyalty program as I will be staying again.

Absolutely loved our stay, best hotel we've stayed in Sydney so far, we didn't want to leave, can't wait to go back. Horizon club was great. Views were incredible. Staff were absolutely amazing. Pool was a tad cold but still great. Height restrictions for hot tub/spa was a bit difficult for families with smaller kids (like us) but wasn't a deal breaker. Great location, although a bit of a hill/stairs to climb, but good workout. I do think the staff really made it feel like home. Thanks for a wonderful stay.

We were very happy during our stay here. The room was spotless and spacious with small living area with sofa bed and a great bathroom. The bed and room facilities were great. We had the opera house view and access to horizon club for Breakfast's, afternoon tea and evening canapés which was great. The location is walking distance to all major attractions and the mall is about 10-15 minutes walk away through the beautiful city. Highly recommended.

We recently stayed at this hotel, and while there were a few hiccups during our check-in, the overall experience was positive. When we first arrived, our room wasn't ready, and we had to follow up multiple times. However, the last staff who assisted us quickly responded, especially after noticing my frustration with traveling with a baby. To our pleasant surprise, they upgraded our room, which was a thoughtful and appreciated gesture. If you're reading this, Nora (Sonora), thank you so much for your warm assistance. You definitely made our day brighter especially in this humid weather!

The staff throughout our stay were exceptional - courteous, friendly, and attentive. Breakfast at Cafe Mix was fantastic, offering a variety of options that were perfect for families with young children. Our baby made a bit of a mess during breakfast, but the staff were incredibly understanding and insisted that we didn't need to clean up ourselves. They were happy to help, which made our experience even more relaxing.

The hotel is in a great location, close to popular attractions. We were pleased to find that the area around The Rocks now has lifts available, making it easy to get around with a pram, which was a new and convenient discovery for us.

Overall, despite the initial delay with our room, we had a wonderful stay, thanks to the friendly and attentive staff, the great location, and the family-friendly atmosphere. We left with smiles and would definitely return.