Shangri-La Sydney, The Rocks NSW

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Shangri-La Sydney, The Rocks NSW

The Shangri-la Sydney is a hotel located in The Rocks, New South Wales.
They have an average rating of 4.3 out of 8248 reviews, with the latest ratings ranging from 1 to 5.
Shangri-La Sydney is in Sydney so why not stop by when you are there next.
A stay to remember! My first trip to Australia was made complete by my incredible stay at the Shangri-La in Sydney. The view both from our room as well as all the restaurants & bars was absolutely out of this world, and blew away all of my expectations. Absolutely top tier experience. The food and drinks were of course first class and some of the best food I've had. We may have ordered a few bottles of incredible bubbly to our room as well and just truly had the best stay here. The staff were all incredible and made this trip extra special.


The Shangri-la Sydney does not appear to have any published opening hours, but you may find some more information on their website.
176 Cumberland St, The Rocks NSW 2000

Latest reviews for Shangri-La Sydney, The Rocks NSW

Allan Bailey
16/04/2024
My Wife and I took up the Luxury escapes package recently and we had the most wonderful experience. Everything was above expectations, the room on the 30th floor had a marvellous view over circular Quay and out to the heads. The room was lovely, the bed firm, but very comfortable. Bathroom 5* plus. The breakfast all you could ask for, the afternoon tea very generous and the nightly drinks and snacks looking over the harbour a delight. I cannot say enough about the great staff, what a credit to the hotel. Many thanks for making our stay so enjoyable.
Matthew Hope
11/04/2024
A few years after our first visit and I wish I had read the latest reviews before we came back. When we arrived the front desk lady told us that one of our adjoining rooms wasn't ready due to a maintenance problem. I asked how long it would be until the room was ready. They said the maintenance team couldn't give them a definite answer. They said we could have a free drink in the bar but I said that our 3 little kids who had been in transit all day just wanted dinner, a shower and bed. When we went up to the smaller of our 2 rooms, I thought I would knock on the door to check on the maintenance crew. An elderly couple answered the door and informed me that they had the room till 6pm. I had booked a 5 pm check in 6 months before. So the maintenance thing was a lie they just double booked our room. They offered us $250 hotel credit but they still tried to charge us $329 for room service. We got the main suite at 7pm. Terrible service.
Sandy Powis
09/04/2024
Fabulous hotel and view worth the price. Only had one night but would stay here again. Beds are really comfortable, loved being able to have a nespresso in the morning. Staff are excellent and very friendly certainly made you feel welcome.
Michél-Philipp Maruhn
18/03/2024
A great view from the bed on the 32nd floor over Sydney Harbour.

Breakfast is recommended very early around 7:00am to see the sunrise over the harbour.

Staff is very friendly. All our special requests were fulfilled.

The rooms are in good condition and offer everything you need. The minibar is very well stocked.

The spa leaves a lot to be desired. The paint is peeling from the ceiling and does not invite you to stay comfortably!
Mikala Young
01/03/2024
We didn't stay so didn't see the rooms, however, we did the day spa (massage and facial) along with the high tea and it was exceptional. The massage was wonderful and the food delicious. Our package did come with full access to the facilities and we weren't aware (despite arriving 30 minutes early) so we missed this opportunity. Would have loved to have utilised this if we'd known - especially as it's not cheap! Fabulous day regardless!
Christine Stamatis
22/09/2023
From the moment we entered this hotel to the time we left we were treated nothing but royalty.
Our room was accidentally taken by someone else while we were checking in and they upgraded our room on the spot ! From level 10 to level 24 ! Not only did we have the best views ever but they were so upset that this happened that they send up a fruit bowl food and snacks for the boys.
The bathroom was amazing and the beds to die for !!!!
Didn't get a chance to eat at altitude but definitely will be going back to try it out.
Overall you get what you pay for and this experience was beyond my wildest dreams.
Definitely will be going back for another special occasion.
Greg G
12/09/2023
Hotel from a Once World Renowned Chain, Now, using that "Name Brand" to justify huge expensive prices as to being Best, when they have let their services lapse in a number of areas. And should be charging lesser.

Room have most features per web site.
No power points located near the beds, they're on the desk that's over 6ft away.
A smallish Bar Fridge is located behind a cabinet door. Able to house some beverages and other items.

Bed was nice and a large -3 choices for the different pillows offered. Nice touch to increase customer comfort.

If you need replacement for your complimentary water, you need to advise staff to this, even as they clean an make up your rooms daily.

Hotel can get very busy and not increase the Staff numbers at alleviate the long waiting period required when 150+ guest come in ( eg Sydney Running/ Marathon, Conventions, Cruise ship Arrival and Departure Routines) .
Dov Frazer
11/09/2023
From the moment we arrived we were made to feel welcome. The service was excellent. We only booked the standard room but we were upgraded to a corner room on the 27th floor which had views at 3 different directions. The opera house view was superb but the other views great as well. It was my wife's birthday and they surprised us with a birthday card and an excellent piece of birthday cake. The room itself was lovely but also somewhat dated. The furnishing were very comfortable but quick dark. We had an extra sitting room with a hide a bed couch in it but the couch itself was quite tired and also threadbare. The carpets in the common areas around the elevators needed to be replaced. The pool and jacuzzi area was also in need of refurbishment. Overall this is a lovely hotel with amazing views and location. However it really is in need of a make over if it wants to retain its 5 star status.
Elle
07/08/2023
Stayed here on a few occasions and the hospitality was always pleasant. The staff are polite and always accomodating. The rooms are clean and well kept daily. The location is ideal for events at at the rocks. I'd say it's a fair decent and accent for those who are less mobile, but it's manageable. The views are amazing. Even from the restaurant upstairs if you don't get a room with a decent view.
Meagan Ritz
07/08/2023
A stay to remember! My first trip to Australia was made complete by my incredible stay at the Shangri-La in Sydney. The view both from our room as well as all the restaurants & bars was absolutely out of this world, and blew away all of my expectations. Absolutely top tier experience. The food and drinks were of course first class and some of the best food I've had. We may have ordered a few bottles of incredible bubbly to our room as well and just truly had the best stay here. The staff were all incredible and made this trip extra special.
Laura R
04/07/2023
My recent stay at the magnificent Shangri-La hotel in Sydney was nothing short of extraordinary. From the moment I entered my room, I was captivated by the mesmerizing views of the iconic Sydney Harbour Bridge and the Opera House. The sight was truly awe-inspiring and made my stay unforgettable.

The comfort provided by the hotel's plush mattress and pillows ensured that I had an exceptional night's sleep. The attention to detail in creating a restful atmosphere was evident, and I woke up refreshed and rejuvenated each morning.

The access to the Horizon Club was a delightful bonus. The breakfast buffet, offering an array of delectable options, provided the perfect start to my day. The complimentary canapés and drinks served from 6pm to 8pm were a delightful treat, allowing me to unwind while enjoying the spectacular sunset over the harbor.

The service at Shangri-La was impeccable. The staff consistently went above and beyond to cater to my needs and ensure my stay was comfortable and memorable. The spa and sauna facilities were top-notch, providing a haven of relaxation and tranquility.

Without a doubt, I would choose Shangri-La for future visits to Sydney. The combination of stunning views, luxurious amenities, exceptional service, and access to the Horizon Club made my stay truly exceptional. If you're seeking a haven of luxury and breathtaking vistas, Shangri-La is the perfect choice.
Charmaine Seccombe
20/06/2023
As we were celebrating our wedding anniversary, we were upgraded to a room on the 33rd floor with wonderful views of the Opera House and Circular Quay. We were also given a bottle of wine, chocolate and a cake, compliments of the hotel. The room was spacious, bed and pillows extremely comfortable. The buffet breakfast had a great variety of food available and the cooked breakfasts were delicious, again with awesome views. Staff were friendly, professional and helpful. The location is great for The Rocks, shopping in George and surrounding areas and Circular Quay for ferries and buses. We loved it and hope to be able to go back.
Alex Nicholls
09/06/2023
Our stay at this location was exceptional in every way. From the moment we entered the foyer, the atmosphere and scent were invigorating. Our Executive Sydney Harbour King room was spacious and comfortable, with panoramic views of the iconic Harbour Bridge and Opera House. We were treated to stunning sunrise views and even enjoyed the Vivid Sydney drone show.

The amenities and facilities were extensive and impressive. The fully equipped gym and serene heated indoor pool with attached spa were perfect for relaxation. The his and her sauna rooms were also a nice touch. We even found a shared outdoor tanning area near the exclusive day spa.

The all-you-can-eat buffet breakfast at the Altitude Restaurant was delectable, with a fine range of food and beverages to satisfy even the most sophisticated palates. The customer service was excellent, making every bite a heavenly experience.

We will definitely be returning to this location, and will remember to bring a Google Chrome for our subscriptions. Brunch and dinner are sure to be amazing, and we can't wait to experience it all again.
Lex
29/05/2023
This is my second time staying at the Shangri-La in Sydney, both times I stayed for a week.

2 stars for the great location, although it's at the top of a hill it has good proximity to the city and easy to get in/out. The breakfast spread is nice and on the top level of the hotel with great views. The executive rooms are spacious.

However, this is not a 5 star hotel. The valet staff do not assist with bags or opening doors. If you order food from a 3rd party, your food will be left on the ground in front of the hotel because of "sanitation procedures". The reception staff can be very rude and answer questions with an attitude, despite being pleasant to them. Room cleanliness is lacking. My laundry was given back with stains on my linen shirt. I could go on. Won't be staying again and do not recommend.
Juliex
05/03/2023
Absolutely enjoyed my stay. The staff were very professional and I was looked after so well.

My rooms was a harbour view room and it was beautiful. Very spacious and comfortable beds. The room was be very clean and the bathroom was very spacious as well with a large bath.

The food was amazing. Slightly expensive, however, it was worth every cent.

I would recommend this hotel to anyone thinking of staying in Sydney, with beautiful views of the harbour and friendly staff, what more could you ask for.
Mick & Denise Jones
11/02/2023
Nice hotel in an excellent position just by The Rocks area of Sydney where there are lots of bars and restaurants. Easy access to all of the main sights.
The rooms are large for a city hotel and very comfortable. All the staff we encountered were friendly and helpful. We had room only so didn't experience the restaurant. Would recommend this hotel.
Ted S
25/01/2023
Stayed for the location, but it's so much better than just that with a wonderful view from the restaurant (and the room), staff, fitness center, and room.

Spacious rooms, well done bathroom, a huge gym, decent looking pool, spa, and lots of common areas. Getting to the hotel is a bit of an uphill walk but you can avoid the stairs by approaching from the left side and it's just a few blocks to the waterfront, ferry and tram.

Staying before and after another trip, the staff was beyond accommodating to hold a bag, get me into a room early and just welcoming all around.

Zero issues though I did prefer room service over the restaurant and clearly a big fan.
Cassie Theodorus
09/01/2023
The staff were friendly and helpful. The room was absolutely stunning and we had the most amazing view.
We had cocktails at the top floor bar which were delicious and had the most amazing view of the harbour and city.
The only suggestion for improvements is the decor of the bar could do to be updated slightly.
I highly recommend a visit for both visitors or someone looking for a nice staycation.
Oliver Whitelegg
10/11/2022
Without a doubt, one of the worst hotel stays I have ever had. We were there for two nights. On the first night, we got locked out of the room just after midnight as the "battery had died in the door" and were told that it would be 5-10 minutes. 45 minutes later we asked what was going on and were informed by the front desk that it had happened the night before and would be another 5 to 10 minutes. We kept getting the same answer until about 2 AM when we spoke with a manager who told us it had never happened before and offered us another room and that they would retrieve our bags for us and drop them off. I called down the next morning to get out bags and we were told that the front desk didn't know what we were talking about and it took them another 2 hours to get out bags and items to us. After our room had been cleaned, we found blood stains and a brown mark on the sheets. When I told the reception this, they said after all that had happened, they would wave our 1 drink from the minibar. We also had a $290 hold put on my credit card, which they still have not refunded 5 days later despite being told that it would be refunded that day. Now nobody will answer the phone to assist, just continuous ringing and nobody is answering, except for one time when the phone was picked up and hung up straight away. We were treated poorly by both staff and management who came across as hostile and rude towards us when we were trying to get into our own room. There was no offer of assistance or compensation.
Nadine Raes
21/09/2022
Definitely not 5 star. Still only hotel left for Sydney New Year's Eve with rooms. Now I know why. No one wants to stay there. Took staff 35 minutes to answer the phone. Then girl who answered could not do her job and was unable to take booking because she knew nothing. She said her manager does the bookings and to wait till tomorrow when the rooms might all be booked out. I had to ring because the website is also full of mistakes. It says fully refundable if cancelled by October 1 and then down at bottom under cancellation policy it says that it is non refundable. It says the deposit is non refundable but it is not a deposit, it is the full price. So not sure why they do not know the meaning of this word. So one minute it is refundable, the next it is not, they take 35 minutes to answer a phone and the person who answers their phone in reservations is unable to do her job and take a reservation. Wow!!!! Obviously not the place to be.
3danReviews
09/09/2022
A beautiful location, the decor is amazing and the food is great. Staff sound kind and work very hard as it seems. I would recommend it for holidays and luxury retreats or staying with a family who enjoys this sort of hotel!! The food is very lovely and very enjoyable. It is costly and for a good reason. Rooms are big, beds are fine, room service is great and the staff are very experienced.
Bas Brink
13/08/2022
Most 5 star hotels do not deliver what they promise these days. To me Shangri-La is always delivering value for money. The rooms are spacious, very neat and clean. The staff is very kind and helpful. Breakfast is amazing. Pool and gym are good and clean. Bar is very nice at nights. For me the hotel to go if I want to have a proper rest during holidays.
Morgan Kelps
11/08/2022
Great stay overall, wonderful location, well appointed rooms, incredible views from the bar and dining areas. Stand out was Adrian the concierge, incredible. We were headed to the airport but I wanted to order room service delivered to go to the bar, I was turned down by another chap at the property but I spoke with Adrian in the lobby and he said it would be there at 12:45 (placing the order at 12:15). Not only was it there at 12:45 to the minute but Adrian accompanied the delivery person to ensure everything was perfect. Many higher end establishments fail to deliver in the basics but Adrian and the staff at this property get it right
Aji Sakthivel
05/04/2021
Location is fabulous - the breakfast is excellent and views of Harbour Bridge and Opera House were amazing. Spacious wonderful view of the harbour room was a good size with very comfortable bed and very clean. Staff were very helpful and friendly. Easy walking distance to the city shops. We had a lovely stay! We'll definitely be back. Many thanks.
Amelia Leadbeater
09/03/2021
I arrived on my own with my baby and about 8 pieces of luggage. From the moment I stepped out of the taxi I knew I could relax as everything was taken care of. Check in was easy and stress free. My room already had a cot set up and was absolutely divine. We were staying one night on our way to Melbourne. Everyone was so helpful. The next day at checkout I saw the manager greeting all his staff and he was so attentive and lovely. I'll only ever stay here when I am in Sydney from now on. My new favourite hotel.
Laura Sanchidrián Martínez
28/02/2021
My husband and I spent our wedding night in this hotel, and we had mixed feelings about it. On the one hand, they were very nice and professional people that represented the hotel, especial mention to Punchama from the bar. She took really good care of us when we had some drinks in the afternoon, she was outstanding and lovely. We also had an amazing service at dinner, especially from Tracey. The quality of the food for both dinner and breakfast was very high, those French toasts are the best we have ever had. On the other hand though, the overall service did not meet the standard of such a hotel. Our suitcase arrived more than 4 hours late, and only after calling three times. Apparently, they were left alone off the trolley, and no one was interested in finding out whose they were. We could not enjoy the spa as we wanted to, because we had to wait for our swimsuits that were in the suitcase. Furthermore, we booked for breakfast in bed, we chose the time and type of breakfast but when the time came, we did not receive our breakfast. We later found out that we needed to order again, which was not clear at all in the emails. We luckily called in time to order it, because the money wasn't refundable.
We will come back for dinner or breakfast, but we are not very sure about expending another time in this hotel.
Justin Morris
01/02/2021
Celebrated 7yr anniversary with my fiance. Got a great deal which included $100 credit for food and drinks. Also enjoyed a complimentary bottle of champagne. Good city and water view. Unfortunately we couldn't enjoy the altitude bar as there was a private function and the bar was going to close early at 1030pm
Veronica
28/01/2021
Everything was great! The service was amazing all the staff made sure we had a great stay! We would like to thank especially Chang, Watson and Sheikh they were on top of everything! The room with view of fireworks was incredible and the jacuzzi with city views was the best! The club access is totally worth it I would recommend it to everyone. The only thing was that the swimming pool was booked out apparently weeks in advanced and I wasn't informed about this by reservations.
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