The Sugar Gum Hotel, Hillside VIC

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This venue is currently open

The Sugar Gum Hotel, Hillside VIC

The Sugar Gum Hotel is a hotel located in Hillside, Victoria. They have a bar and great food and drink options. They also have a great dine-in restaurant - you may be able to download their menu on their website.
They have an average rating of 3.9 out of 1048 reviews, with the latest ratings ranging from 1 to 5.
I went here for brunch with my family and the atmosphere feels so welcoming and aesthetically pleasing! The food here is exceptional and amazing! The portions sizes are big and definitely worth it! The staff here are very friendly and professional! I would definitely recommend going here!
2 Gourlay Rd, Hillside VIC 3037
This venue is currently open

Opening hours

Monday: 08:00 AM - 04:00 AM
Tuesday: 08:00 AM - 04:00 AM
Wednesday: 08:00 AM - 04:00 AM
Thursday: 08:00 AM - 04:00 AM
Friday: 08:00 AM - 04:00 AM
Saturday: 08:00 AM - 04:00 AM
Sunday: 08:00 AM - 04:00 AM
This venue is currently open

Opening hours

Monday: 08:00 AM - 04:00 AM
Tuesday: 08:00 AM - 04:00 AM
Wednesday: 08:00 AM - 04:00 AM
Thursday: 08:00 AM - 04:00 AM
Friday: 08:00 AM - 04:00 AM
Saturday: 08:00 AM - 04:00 AM
Sunday: 08:00 AM - 04:00 AM

Latest reviews for The Sugar Gum Hotel, Hillside VIC

Christopher S
09/01/2024
Food here is excellent. Any issues with dishes are always promptly rectified. Highly recommended
Robyn Vasiliadis
15/12/2023
It's very loud. Had the corner room with the booths so it was heaps better in there. Our host Kelly was so sweet.
June M
09/11/2023
We had a really good lunch here during Melb Cup day. Food was tasty and service was great. Friendly staff and a nice indoor play area for kids to have fun. We will be back. ??
Tash Leam
20/10/2023
My family and I visited the Sugar Gum Hotel for an afternoon drink + snack.

We ordered some duck spring rolls, chips and mac + cheese croquettes and drinks, all of which were delicious.

Highly recommend.
Elias Razzouk
15/10/2023
Great place for families and friends. The food was delicious, and the portions size is good as well. Staff are very friendly. The only issue is the cleaning, must be much better or to be well taking care of it, lot of food on the carpet, tables are little sticky and the menus was not that clean.
Jordan
18/09/2023
The chef should be fired. I am a big fan of pub meals but this was absolutely disgusting. The steak was burnt on the outside especially around the side leaving nothing but that taste throughout my mouth. Asked for medium rare and was medium well done. Chips were flavourless and salad didn't feel crisp more so that it had been left out for 6 hours out of the fridge. Gravy had no flavour and was barely warm.
I had to dip my steak into it in order for me to digest this meal.
As I have now moved recently and this would of been my local can safely say I will never be back. FIRE YOUR HEAD CHEF he doesn't have any passion.
Missus Gnocci was terrible too.
Also I believe that no waiter wanted to come to pick up our plates as I believe they could see me visibly disappointed.

82 dollars is a rip can cook a thousand times better at home. How can you be proud of the bistro.
Jillianne Brown
17/09/2023
We came for Father's day, so very busy and probably not representative of every day. There was a small snafu with ordering and the table next to us had their food lodged for our table so the family catch up was interrupted with a lot of food that wasn't ours. However everyone was happy with their food and the kids loved the play area. The staff were very friendly and were able to easily accommodate the pickier eaters in our group. So it was a great day overall.
Divya Prakash
13/09/2023
I went here for brunch with my family and the atmosphere feels so welcoming and aesthetically pleasing!
The food here is exceptional and amazing!
The portions sizes are big and definitely worth it!
The staff here are very friendly and professional!
I would definitely recommend going here!
Natalie Remedios
26/06/2023
Had dinner on Saturday night with a large group. Best steak I've had in a very long time. Service was great, staff were friendly, and food came out promptly. Meals are very generous in size, even the porterhouse. Kids play area was sufficient and tables were cleared without staff being asked. Will defs be back. An all-over great experience.
Sue
01/06/2023
Had lunch today in the hotel. Relaxed atmosphere. Food was beautiful. Good size portions. Don't mind paying for decent food. We had the Hawaiian chicken parmigiana and Texan chicken parmagiana. Definitely will be back.
Senoji
31/03/2023
Your greeted with a very glamorous interior when you enter in with the perfect set lighting for both eating but general dinning. Plenty of seating but do advise the closer to the kids play area the louder it will get. There is outdoor seating as well if you desire fresh air. Adult games area is well kept away from addictive eyes but if you have that problem you will find it no problems. Steam punk look with the bars which are well attended to by staff. Amazing kid area, no need to helicopter parent as they will be fine. The menu is well defined with a great but also not over whelming selection to chose from. Plate sizes could feed an army but wow oh wow is it delicious. Apart from the noise enjoy your meals, definitely worth it.
Serena
21/02/2023
Plenty of options for different tastes, and generous servings. Very easy to share meals. I particularly enjoyed the salmon and chat potatoes with romesco sauce. Modern pub food with classics and more fancy options. Nice dining room with plants and soft lighting.
Big dessert selection too if you're into that.
Althea
19/02/2023
Had a lovely meal with friends. Very family orientated with a great play area for kids. Indoor and outdoor seating areas and of course the gaming area for those inclined.
The service is good, can certainly recommend this venue for a pleasant meal out.
Captured a beautiful sunset over the car park.
Samie E (Samie E)
29/12/2022
Great place for family dinner. We have 4 children aged 13,12,7 & 1. Playground was great for all ages.
Highly recommend
Customer service was amazing. Special thank you to Sara who made our experience enjoyable.
Food was delicious, came out hot and fast.
David Dukic
19/12/2022
Nice and clean. Quite on a Monday lunch which meant the food came out fast.
Had the Calamari main which was nice.
Couple of people had the beef burgers and the buns were average making the burger hard to eat. All in all the food was all plated up nice and clean and cooked well. What you would expect for a gaming venue.
kath wheatley
09/09/2022
Great food, reasonable prices, fast service and awesome decor. Fun and friendly vibe.
Debbie Nik
26/08/2022
Popular amongst my family, due to the playground facilities onsite. The food is overpriced for what you're getting and is ok to good, meals are on the larger side though. Staff are friendly, and sometimes a meal is missed, which needs to be followed up.
Chohye Lee
06/03/2022
Accommodating and friendly staff, exceptional service, especially Jerome. Generous quantity and great quality of food. Lovely and cozy place to hang out. Love eating at Sugar Gum. Can't fault anything!!!
Annie Lillywhite
28/12/2021
Haven't been here for years as didn't rate it but really enjoyed the meal and venue. Great food & service could not be faulted. Dining room was really nice and whole venue is contemporary and clean. Will definitely return.
Lui Zacher
02/12/2021
Friendly staff, ordering from the table with the QR code was fun! Unfortunately they had run out of Mac & Cheese but offered to make good with Squid and Prawns which was much more expensive than the Mac & Cheese. We ordered one Schnitzel and one Parmigiana - both were tender and moist with a crunchy coating, the Parmi had delicious ham and cheese. The Squid was cooked perfectly, as was the Prawns with a nice char. The chips were nice and fresh, but unfortunately they only downside were the onion rings, it seemed like they had been cooked a while ago. The décor was nice and pleasant, and the staff checked double vaccination status at the door which was comforting.
Janet Kappler
16/07/2021
Six of us enjoyed "Christmas in July". The service was excellent, as was each course of the festive menu, and the price very good. Just a little too noisy, but will ask for a table away from the playroom next time.
Candice Rasmussen
15/07/2021
New menu is phenomenal. Have to give a shout out to Jerome for his exceptional hospitality and professionalism. Great pub in the north west!
Suzie Hay
27/05/2021
First time back at Sugargum since being renovated.. Meals were OK.. A bit pricey though.. My grains and chicken was a bit bland.. I will go back again and give it another go. Great family bistro and friendly staff..
Grego Cull
25/05/2021
Absolutely loved the new renovations. The free pinball machine and pony arcade are awesome too. Best kids play area in the west by a mile
Vijoo Thomas
23/05/2021
Venue is great, but didn't get much attention for service. Food was also good.They missed the dessert/drink included with children's meal.
Joe Fenech
09/04/2021
My culinary experience today was 5 star. The food was really enjoyed by both myself and client.The attention by service staff was one of the best that I have seen In a pub setting. That started by the manager Gerome who roamed the tables ensuring that the patrons were satisfied, well done.Definitely recommend eating here
Menka Dave
05/04/2021
Start ro end experience was awesome, Gino helped me to choose the table perfectly suitable to me and even he changed the table on my request... Jerome took my order just as i wanted and did make sure that Chef gets correct message... magic was on my plate when Jerry's, chef, presentable Dish came on my table... looked superb and tasted just what I wanted or more than that... personally I was asked about how I liked it... I simply loved it... last but not least Duty Manager Deb helped me personally to feel better and solve my problem. Overall wonderful time... looking forward to come back with family...
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