Hilton Sydney - Pub in Sydney New South Wales

We checked in on 12 Jan, everything was beautiful start from the room, staff, location all perfect we like it so much.. our concern is who the one in the receptionist that great us and also doing it checked in for us, she using mask i guess she was sick. But the one we was not happy when She throw our passport (after she used) and our room key to us it is very not really professional and rude. If you sick better you rest home!

We gave 4 star because honestly we are really enjoy and happy with the facilities and other staff also very friendly except that lady.

Centrally located with a light rail stop at the front door- so easy to get to and from. Staff were brilliant and beds were comfortable. I feel the bathrooms were recently renovated, the shower was great, perfect pressure and size. Cafe in the lobby was great too, best croissant of my life!

If you want to pay premium prices for the location, go ahead. Otherwise there is nothing premium about the hotel. The most disappointing thing being that there was no room service for food after midnight. We had just completed the Sydney Harbour Bridge walk (at night) and thought we'd head back to our hotel for some drinks and snacks. The only thing open was the Marble Bar and we were refused entry by the very rude and abrupt doorman. We thought we would retire to our room and rely on the age old stalwart of five star hotels being 'room service', only to discover that the only things on offer were drinks, but NO food! Not even a snack! This is certainly not an authentic five star hotel if they can't offer an all night room service! Corporate, bland, characterless,overpriced. Give us the Plaza any day! The best thing in the hotel was Manny the concierge. Starring up the old fashioned way. His service was brilliant.

We had a lovely 2 night break as our Christmas present to each other and had a wonderful time. The King room was great...modern & felt luxurious, really clean & had everything that we needed plus nice amenities!
The staff were excellent - everyone we met were so friendly, helpful and professional. You have a fantastic team of very hardworking people! Thank you to them for making our stay so pleasurable.
We had Executive Lounge access which was excellent and made our stay even better and a real treat for us - all the wonderful staff, food & beverage quality and selection, plus lounge area was great. We had lovely breakfasts in Glass Brasserie.
We would definitely like to come back to the Hilton Sydney again, as our whole experience was so good. Thanks for looking after us and making us feel special!

I recently stayed at the Hilton Sydney for two nights with my wife and baby. As a Hilton Honors Gold member, I had high expectations, and while some aspects of the stay were great, there were a few disappointments.

**Positives:**
- The room was comfortable and well-equipped, with a complimentary cot provided for our baby, which was much appreciated.
- The buffet breakfast was delicious, albeit very busy. Naomi, our server, stood out for her exceptional service and attention to detail.
- The hotel is in a fantastic central location, making it easy to explore the city.

**Negatives:**
- The bathroom was surprisingly small for a hotel of this caliber.
- Housekeeping only provided one bath towel initially, and it took 1.5 hours and multiple follow-up calls to get two more towels delivered.
- The TV reception was unreliable and frequently dropped out.
- I found it disappointing that Zeta Bar does not allow accompanied minors, especially since it's the only venue offering happy hour deals. This forced us to go to Glass Bar, which was much more expensive.

Overall, the stay had its ups and downs. While the service and location were highlights, the delays with housekeeping and lack of family-friendly options for relaxing with a drink were frustrating. Hilton Sydney has potential, but a few adjustments would make the experience much better for families.