Peter Ball
03/07/2021
We had to sleep in the car despite having booked a room, driven over 7hr here, sleep for 3hr and then drive another 5hr to a family funeral...
My partner and I were going to western NSW, for the funeral for one of her family members.
We called several days ahead to book and said we would not arrive until 10pm due to over 7hr drive to the town from home on our way to my girlfriend's uncle's funeral, to be sure it was okay, they assured us it was fine, so we booked.
We encountered bad traffic and called when 5hr away, to say we were held up almost an hour. At first the lady was rude and just said "we close at 10", the manager then got on the phone and we explained our situation of the travel for a family funeral; he said he would keep his phone on him and to call him when we were close so he could get us in promptly, we were exceptionally grateful.
We did our best to get there early and ended up cutting the arrival to 1040pm, had been trying to call 45min prior to arriving and continued to try calling once we arrived in Collarenebri. Twenty attempted calls later, no answer, we spoke to the local police officer who was on patrol, who was the only pleasant part of our time in this town was in his trying to help us, attempted to call the managers personal number to no avail; mentioned there was a free caravan park around the corner and apologized for the poor encounter.
Needless to say, on our return trip, we just blasted past this place.
Disgusted.