Tim I
28/04/2024
Update: Just to let the owner know that this isn't a fake spam review as replied.
Not Coeliac (Gluten-Free) Friendly and absolutely rude new owner.
Just a heads-up, this isn't a complaint about the entire pub, just a note about the manager. Shout out to the kitchen and waiter service, they were fantastic!
I typically don't leave reviews, but tonight's experience was very unpleasant. The manager was so rude and arrogant towards my partner that she was in tears by the time we got in the car on the way home.
The manager's actions not only displayed a lack of understanding but also caused my partner significant confusion and embarrassment.
My partner, who is a Coeliac, asked the waitress about menu options. The waitress went to the kitchen and returned with a helpful list. However, when the food arrived, the person delivering it (assuming this was the owner) questioned my partner about being gluten-free and made a fuss about the gravy not being gluten-free. Despite the waitress pre-checking with the kitchen, he insisted the gravy wasn't gluten-free, causing confusion. He repeatedly asked if she still wanted the meal, even offering to eat it himself if she didn't, and then reached over her shoulder and grabbed the gravy from her plate. It was a really strange and awkward interaction.
When my partner asked for an alternative sauce, he refused, claiming no sauces or gravy were gluten-free. Despite my partner suggesting better communication with the staff, he turned his back and walked away while she was talking to him.
Later, when I addressed his rudeness,he mentioned that we were out of line by implying he needed to educate his staff about dietary requirements and then he offered to comp the meal, abruptly walked away, and later returned, slamming the money on the table. This happened in front of a group of about 10 people we were dining with.
After this, despite attempts to clear things up, the manager continued to ignore my partner, creating an uncomfortable atmosphere for us as locals who wanted a positive experience.
I hope you have a better experience then we did.