3 Strikes And You Are Out Chase Pub

We have for years, patronised the Chase Hotel. A meal and drinks at least once a week, sometimes twice. We bring family and friends for meals when they visit.
My wife loves her football and likes to watch it on the big screen over a meal.

Some months ago on two occasions, we had lunch at the Chase pub with a group of friends. When my wife ordered our meal, for some reason, we did not know why, the lady taking the order (a woman of around 60 years old with blonde hair) demanded to see my wife's seniour's card, in an off-hand, rough, demanding manner. My wife is 76 years old, she's hardly trying to deceive anyone over a seniors meal. On the first occasion, the woman realising that my wife was with a group of friends who were aged from their 60's to late 80's, also demanded to see their seniors cards as well. The 2nd occasion, she only demanded to see my wife's seniors card.
My wife, who is Chinese, was quietly offended but said nothing. She said quietly to me "Why when I am with a group of elderly white Australians, it's like she singled me out because I am Chinese."

This 3rd occasion was yesterday.

At around 3pm, my wife booked table 26 where there is a good position to watch the semi-final on the big screen, for 6:30pm. She also booked the same table for 5:30pm for the next night, Saturday, as we were bringing a friend.

When she arrived at 6:30pm she was directed to a different table right up under the big screen and to the left, making it awkward to get a good view of the screen.

My wife said "No, this is not the table, look in your reservations book."
To which the staff member (a woman of around 60 years old with blond hair) said "We changed it because someone booked earlier, but it was not put in the book, so we gave that table to them instead."
There was no apology, just a forthright attitude that this is the way it is, and that's that.

I arrived about 10-15 minutes later and noticed that table 26 was vacant.
My wife told me what happened, and I suggested that she go and ask the staff member now that those people had left, could we now have the table. Which she did.

The staff member flatly said "No! You booked the table you are on."
Normally, we let things like this slide, because everyone makes mistakes sometimes. But this seemed very unreasonable, and was now the third occasion that this staff member was just plain rude.

I then went to the counter and asked the staff member if we could have now have table 26, as there was no one sitting at it.
The response was a flat "No!"
Thinking back, I do not know why we didn't just move to the table, as there was no one sitting at it.

I then quietly and firmly asked "You mean, we booked table 26 but were removed from it, because apparently, someone had booked it earlier. And now that it is free, we still cannot have it?"

As we were talking, a lady took the table 26 and sat down. She heard us talking and came to the counter and said to me "Sorry, did I take your table.."
The staff member cut her off saying "No, that table was free, you are fine."
The unflinching staff member then began to say that the out-of-the-way table we were given, was the table we booked, completely contradicting what she has said earlier.

What, so it was free for someone else, but not for the people who had booked it earlier in the day and were asking about it when no one was sitting there?

As you can imagine, I was really not happy about this woman's attitude. Not only did hotel staff make a mistake in the booking, and this woman gave no apology for it; but while the table was free, we were told we could not sit at the table we had booked.

If that is how my wife is going to be treated, obviously we have taken our business elsewhere.

Quick service, burger was not bad, friendly staff

Solid pub meals served in quick time. Staff didn't give menus for tables however service was satisfactory.

I've been visiting for years. But their prices are very expensive now. $5 extra now to swap a side of salad for vegetables. When they came they were barely cooked. The corn was wet and soggy and the carrots were tough. Timezone is nearby making the bistro noisy. Won't be back anytime soon.

We ate here on a Tuesday night and were very disappointed. Firstly, there's the view of Timezone, then there's rarely a staff member to be seen. We waited about an hour for our meals and it wasn't that busy. A table of four ladies next to us had to get take away containers to put their meals in as soon as they arrived because it took so long. The prices are also too high for the quality of food. There was also no water on the tables and no one came around and offered us any during the wait for our meals. A bad experience that could easily be fixed if management is so motivated.

So convenient for a great pre-movie meal. Always best quality and fast, friendly service. Good range of pub meals so choose from

The food is average pub quality-gravy was like water. Atmosphere from the bistro is pretty average unless you like listening to arcade games next door.

Service unfortunately is pretty poor-
-we previously booked and we were pointed to the direction of where our reserved table was and left to our own devices.
-got to table and had to go up to the front desk to get more menus
-they had also set too many chairs up on our table so we had to remove excess chairs out of the way to even to sit down. The excess chairs remained in the bistro main dining area and were never shifted the entire time we were there.
-went to order meals and drinks at the main counter but was told they could only process the meals in the line we were in so I had to line up again at the bar in the same area less than 2m away to get drinks.
-I ordered 4 drinks- no help offering by staff to take them back to our table
-No service on our table, not even tap water offered..
Overall terrible service given the number of staff on a Sat night- no wonder they were quiet.

Was good at the start for drinks.. but when we had meals and ordered pasta, we asked for extra Parmesan cheese and chilli flakes.. which we needed to pay 2 dollars for.

I had my fair share of dining experience and even fine dining... to charge for cheese and chilli flakes, that's unacceptable.

1 star deserved.

Interesting venue inside of a shopping mall located on the 3rd floor alongside the other play centres for all ages. Movies Tab and timezone and lollipops Pirate ship play centre is also available on this level. The venue has a very stylish and well stocked bar which is the first thing U see upon entry to the pokies and The layout is somewhat like a maze lending itself to small intimate spots where one can lose themselves in the actual playing on the machine's. Overall the game choices are a good mix of older style and the newer ones that are not too common in the other venues in the area which was refreshing. Thanks for a great time ?

Great little stop for lunch and a drink. Staff are very nice and always helpful.

Great little stop for lunch and a drink. Staff are very nice and always helpful.

Big meals from a fairly normal pub menu. Tasty and normal pricing. The staff are lovely. The trivia on Wednesday nights is a favourite and poker night is also held (I just forget what night) definitely recommend for an easy night out.

Chicken and mushroom Risotto, chicken Parma, and my son loved the lemon lime bitter ?

Nice venue to watch live sports with bunch of mates. The only pub in the Eastern Suburbs to show English Premier league Live soccer match. If you want to enjoy a Live football match, have pub foods and drinks with mates , this is the place to be.

Nice venue to watch live sports with bunch of mates. The only pub in the Eastern Suburbs to show English Premier league Live soccer match. If you want to enjoy a Live football match, have pub foods and drinks with mates , this is the place to be.

Great space to chill and have a pint.

I went there whilst my son was going bowling with mates as I had to kill a few hours. The tennis was on (mute). Beer is very good value, burger was solid and great chips!

I worked on my laptop but noticed they were playing poker.

Nice respite place.

Giving 2 stars because the customer service from most of staff is pretty poor. Noone is directly rude or anything like that, they are just not very welcoming or all that friendly. Would make such a huge difference if they actually gave some good service. Still a decent place to go to when you're in the area.

Both servers I spoke to appeared to be new hires with inadequate training. Bartender didn't know how to make a lemon lime bitters.
Best steak I've had in ages though.

Quick service,nice food although I had to send out a search party to find d the chips on the fish n chips Senior's meal.
The offer of water with the meal would have been appreciated.

OK I signed in via QR code then showed my Medicare supplied vaccination certificate. Last Thursday that was enough identification yet today I was also asked to show a 3rd level of ID via Medicare card or drivers licence - I refused & promptly left. What is going oni

Appalling from the staff at The Chase. Rocked up with a few mates and was informed by the security guard that 'they cannot assess us for our level of intoxication' despite not being disruptive or aggressive in any way.

Poor showcase of refusal of service, and disgusting behaviour from the staff at a local pub out of lockdown. Will not be returning and will be passing this on to further authorities.

Me and my mates were refused entry despite showing no signs of being intoxicated. They refused 10 paying customers who were causing no issues what's so ever.
Not a good way to treat customers after you have just come out of a lockdown.

Food was nice. Slow coming out and they couldn't get the food to the table around the same time.In saying that because of the delays we all got free coffee and my dad(birthday boy 85) got a voucher to come back another time.

Great atmosphere, great staff and service and the meal sizes are big and the food very nice.

The staff here are completely USELESS! When you stand directly in front of them, with your money in your hand, they just look at you, ignore you and walk off. You stand there for 5-10mins waiting for them to serve you, all the while trying to get their attention and when you do finally get it they tell you things like hey Ive just come back from the kitchen and I was busy even though youve watched them stand in front of you doing nothing.I went with friends and over half of us were ignored throughout the night while ordering at the bar. The staff are not switched on at all and look at you with blank vacant expressions. Clearly whoever is hiring here is just as bad. Zero customer service skills!! The girl in the glasses and shirt hair act like shes miles away, the old guy with the short black hair looks right through people as it they werent there and the small mousy blonde girl is either new or has an inferior personality as she looks at you and runs away to do something else.None of us will be going back here. Sadly it just proves that you can renovate a building but you cant renovate the staff.Save your time and money and go to Hungry Jacks instead. At least theyre well mannered and acknowledge their customers.

My partner and I like coming here every so often to play the pokie machines. Giving it 2 stars because the customer service from most of staff is pretty poor. Noone is directly rude or anything like that, they are just not very welcoming or all that friendly. Would make such a huge difference if they actually gave some good service.

I would like to thank the manager from the venue for taking up his time to organise our loyalty cards, and giving us the best experience we could have at the chase hotel.I would be happy to recommend people there and surely will be returning.Regards,Anthony & Michelle