Andrew Richards
22/01/2024
It really is a shame that the staff's poor handling of a payment issue, and resulting mishandling of my food, caused what would have been a 5-star review to drop to a 1-star review. I ordered a Deluxe Burger and fries for take away for 15 minutes later, as my wife and I had to take some frozen shopping home. We came back 15 minutes later, only to find there was a payment issue with their EFTPOS machine.
These things happen, however as they tried and failed to resolve the payment issue, my food was just left on the counter to cool, with no effort to keep it warm. After a good 15 minutes of trying to fix the payment issue, the woman who served us asked us to use their ATM in the pub section to withdraw the money, which we wound up doing. When I arrived home a few minutes later, I went to eat my burger and chips and they were cold!
The frustrating part is that the chips were nice and crispy and the flavours on the burger were great, however they were nowhere near as great as they would have been, if my meal was still hot.
I don't mind paying $18 for a burger and chips when the food tastes good and is at least hot. However paying $18 for a cold burger and chips, simply isn't good enough!