Fullerton Hotel Sydney - Pub in Sydney New South Wales

I experienced the elegance of a 5-star hotel, along with the beauty and convenience of the building. The bed was incredibly comfortable, and the room was clean and well-maintained. The staff checked to ensure there were no inconveniences and accommodated all of my requests perfectly. I had a delightful time enjoying a healthy breakfast and delicious coffee.

Incredible ! Beautiful rooms - we had a high floor! Recommended! We had an in room meal, salad was delicious! Beds are from another world - quality linen, beautiful doonas, air-con was so lovely too. The bathroom and bath was completely indulgent and the makeup mirror in the bathroom was a nice addition! Finally a 5 start hotel that delivers. Customer service on point.

I recently stayed at this so-called 5-star hotel in Sydney, and it was a disaster from start to finish. They tried to scam me by charging me for breakfast and an upgrade I had already paid for. They even sent me a payment link, which I almost paid again. When I pointed this out to the Italian Concierge, I was mocked, and they promised to speak with the manager and get back to me, but I never even received an apology!
The service was terrible: every morning, they made me wait for breakfast even though I had paid for it in advance. They charged absurd prices, like $14 for a measly orange juice and $9 for a small bottle of water, which is simply ridiculous.

The staff seemed uninterested in helping guests and gave the impression that they were more focused on squeezing as much money as possible from customers rather than providing good service.

Overall, this was one of the worst 5-star hotel experiences I have ever had. I would never stay here again and would not recommend it to anyone. It is certainly not worth the price or the 'luxury' label they claim to have.

I had a fantastic stay at this hotel! The location is just perfect, with Martin Place and the light rail close by. The view from my room was absolutely breathtaking - it felt like stepping back to the Middle Ages when I gazed at the bell tower. The bed was super comfy, just the right balance between soft and firm.

I also want to extend a big thank you to the housekeeping staff; they were well-trained and provided top-notch service! I definitely plan to return during my next visit to Sydney.

I do have a small suggestion for the reception staff: I noticed that one of the women, a lovely girl with black skin, could use a bit more cheerfulness in her interactions with guests. A smile can go a long way! Overall, though, a wonderful experience!

Location wise, perfect. Great cafes within walking distance.

Stayed 6 nights here and we loved it! I did the tour and the guide was all fun and knowledgeable! Forgot his name but he was spanish. Absolutely interesting to learn and reminisce the way the building used to operate and the gossip around it!

The room is all clean, hot water runs great, room service was quick, staff were attentive, the burgers was 😋, just great experience overall.

I would love to comeback and stay here again in the future!