The Imperial Hotel & Motel, Bowral NSW

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This venue is currently open

The Imperial Hotel & Motel, Bowral NSW

The Imperial Hotel & Motel is a hotel located in Bowral, New South Wales.
They have an average rating of 4.1 out of 518 reviews, with the latest ratings ranging from 1 to 5.
Sunday birthday lunch. Adults and small children. Heaps of food! Service great...even though the kitchen was busy! We took our own birthday cheesecake! Plenty of space! Warm inside with open fire!
228/234 Bong Bong St, Bowral NSW 2576
This venue is currently open

Opening hours

Monday: 11:00 AM - 12:00 AM
Tuesday: 11:00 AM - 12:00 AM
Wednesday: 11:00 AM - 12:00 AM
Thursday: 11:00 AM - 12:00 AM
Friday: 10:00 AM - 12:00 AM
Saturday: 10:00 AM - 12:00 AM
Sunday: 11:00 AM - 10:00 PM
This venue is currently open

Opening hours

Monday: 11:00 AM - 12:00 AM
Tuesday: 11:00 AM - 12:00 AM
Wednesday: 11:00 AM - 12:00 AM
Thursday: 11:00 AM - 12:00 AM
Friday: 10:00 AM - 12:00 AM
Saturday: 10:00 AM - 12:00 AM
Sunday: 11:00 AM - 10:00 PM

Latest reviews for The Imperial Hotel & Motel, Bowral NSW

Francoise Raymond
04/01/2024
Stayed in the motel, thinking it would be 4* accommodation as advertised, lol. It's 2* really, but the location was the saving grace. Rooms need a good clean / refresh, but luckily we didn't spend much time inside. Good value for money if breakfast was included, which it wasn't.
Michael Swinsburg
17/12/2023
Good welcome and simple rooms. Good queen bed and clean bathroom.
The motel manager was rather stroppy when we asked for a late check out by 1-2 hrs vs 10am checkout as we needed to change later for a funeral. "No all rooms are needed immediately.". Well you can't clean them all immediately. They could have left ours until later as they cleaned the others. No flexibility. Not a good attitude for hospitality sector.
Otherwise the fellow that greeted us and helped us into our rooms was great.
Rory Moy
17/11/2023
Terrible. I don't usually write negative reviews because having worked in hospo I know it can be tough, but honestly I'm just so saddned but this. Thought I'd grab a quick meal before before catching the train back to Sydney. Deadset waited 45 minutes for pasta napoletana (literally just store bought pasta and sauce) and received it over cooked and bland. Asked for a take away and they didn't even have cutlery so now I have pasta but no way to eat it until I get home in 2 hours in sydney. Not worth the price. That's $25 I'll never see again.
Cris Vega
14/10/2023
They have a very varied menu, you can dine at the bistro (opens at 5:30 p.m.) or at the trattoria (pizza & pasta). My suggestion is to book in in order to find a table specially on busy days.
Great food and great prices for Bowral.
Tamika Pacher
07/10/2023
As a family of two adults and three kids, we were traveling from northern NSW and staying the night locally. On our drive we decided to book here for dinner, we made the booking at 3pm for a 6pm arrival. We arrived and they couldn't find our booking so we were told to go to the kitchen staff and ask them. We did, they couldn't find record either so told us to go back to the bar and ask for a manager. We did and he said he'd check the sheet. I showed him my email booking confirmation also.
Whilst we were standing near the bar waiting for our table a female staff member told me that the children will need to 'back away from the bar'. I said, I'm sorry what? She rudely replied that the children were standing too close to the bar (14, 11 & 7) with us and the need to back away now. ?????
The manager returned and told us that the kitchen staff print off the booking list at around 2.15pm and so our booking wasn't recorded as we booked at 3pm! They were 'fully booked' so had no table for us. He said he'd try and find us a table in the pizzeria but after the pathetic service we left. We had just driven 10 hours and we're looking for a meal and a drink! So disappointed and will never return or recommend ?
Phillip J Fry
19/06/2023
4.2 stars!. Really!?
Hmm. Food was exactly like the current McCain Ad "Nothing Special". Sorry guys, but the angus steak sambo was very very ordinary. Can't recommend this establishment for food.
Alexander Pattison
05/06/2023
Went here for dinner with friends, service was pretty slow, took ages for the pizzas, food itself was good.
Leeanne Williams
14/05/2023
Sunday birthday lunch. Adults and small children. Heaps of food! Service great...even though the kitchen was busy!
We took our own birthday cheesecake! Plenty of space! Warm inside with open fire!
Caterina Ignazzi
10/04/2023
Lovely clean and friendly atmosphere. Great food with heaps of variety to suit all pallets and service was quick and all team friendly. Will definatley be going back.
Elly M
29/03/2023
Horrible service! Don't leave any belongings lying around or leave anything upon checkout. You won't get it back!!!

My Mum left her fast charger here and Hayley advised day after checkout she had it and would send. Over 10 phone calls and 4 weeks later.. she has just received a charger .... Not hers but an old charger with broken cords. Why say you will send it over and over... after all that send an old one and what kept the good one for yourself? Who does something like this.....Very disrespectful to waste people's time, take their possessions & CHARGE THEIR CARD FOR POSTAGE when you know that you've just sent an old fkd charger that doesn't even work.... Honestly in disbelief you would do this to anyone let alone an older person on a pension.
H M
21/03/2023
Friendly, warm housekeeping staff.
Reception staff member moved me to a ground floor room on my request, which I appreciated. However, my other two interactions with Reception (by phone) gave me the impression that the accommodation section plays second fiddle to the hotel and bistro.
Room was in very good condition, nice and clean, secure, and there were plenty of supplies.
When I stayed it was very, very noisy late at night - lots of merry people partying and running around, slamming doors and shouting from room to room. At the moment, the location is also very noisy during the day because of building works in the hotel area.
Food from the Pizzeria at the back of the hotel was well made and reasonably priced, especially by comparison to the bistro area at the front.
I'd definitely go back once the building works have been completed, and I would book for later in the week (hardly anywhere open to eat in the evening on Mondays and Tuesdays).
Jeannie Reid
15/02/2023
Booked in to the Imperial via Wotif, booking went through for March instead of February (my mistake). Arrived there and caused great confusion at reception desk until the manager came and we discovered the error. He was very calm and efficiently changed the booking, gave us the only room left which was actually an upgrade. We were very impressed with him, the room and the meal we had at the bistro. On the whole a great experience *****
angie Prendergast-Sceats
24/01/2023
Food is great. Bar staff have terrible attitude and lack customer service skills. Definitely recommend for a meal.
Ben Cummings
14/01/2023
A great place to stay after a long drive from Victoria heading back to Queensland, room was clean and all the amenities were good and just a short walk to the hotel for dinner and drinks which was also enjoyable.
britteh
26/12/2022
Went to the bistro part with family for lunch. Reasonable prices for the size of the servings - was so hungry I didn't get a chance to take a photo! Highly recommend the steak sandwich and a nice cold beer to go with it.
Darren Powell
26/10/2022
Great place for a pool comp every week or so with my mate Professor Dean Rickles! (I'm currently 3 - 1 down, have to stop going jn/off the black!!)
Glen Kelly
11/10/2022
Ate dinner at location. Great Pizza. Very nice inside. Would definitely go there for dinner again.
Noel Blue
27/09/2022
Good service great food, easy parking. Reasonable prices, i have been there many times.
Very clean amenities.
Aleesha Simon
03/09/2022
We ordered our dinner from the restaurant inside (not the pizzeria) after discovering they put through my order incorrectly. I went back to the kitchen to advise, I was overcharged and over provided items which I did not order. I approached the gentlemen at the register and advised my order was incorrect and I requested something different. His response was simply 'well you paid for it', yes I did pay $60 for something I did not intend to order.

The simple fact, I was not listened to, nor apologised to about the error which was made. The resolution was simple poor customer service.

After receiving our main meals, the chicken burger was pre cooked and was bone dry and inedible. After the previous encounter, obviously there was no point attempting to rectify the situation with someone as the response is extremely poor.
Deanna Fietz
18/06/2022
Not family friendly. Don't go with your family without a booking. We popped in to see family friends and I'm a breastfeeding mum but was rudely approached by a young man who demanded we make the entire party move because of the baby and the party was sitting in 18 over area. My baby was asleep and therefore not disturbing anyone. This was very discouraging and honestly offended me. Especially since he made everyone move and then there was no where to sit. I felt awful since I was the reason everyone has to move.
Tim Fitzpatrick
21/06/2021
This is the best Public Hotel in Bowral.... and if you like chilli soaked pizzas. Chairs on the front bar are designed for folks with no hips. V.tight. Staff are polite & friendly.
Paddy Lane
19/04/2021
Stayed on a Friday night. It was a last minute decision. Good value, room was clean, and convenient parking. Was a bit noisy late at night.
Pamela Bates
18/04/2021
We had an 18th birthday dinner there. Nothing was a problem. We had helium balloons on the table. They kept the cake in the fridge and gave us plates etc. No cakeage charge, which was great. We were able to choose our meals between the pizzeria and the bistro. While it was a busy night our meals were prepared with only a short wait. The meals were a generous portion and priced well. They also accept the government dining vouchers. I found every staff member I spoke with to be polite and friendly.
Lisa Elliott
28/01/2021
We visit this pub every 2-3 months for lunch, it never disappoints. The food is excellent, a bit pricey but the quality and quantity is worth it. The beer is served well chilled in squeaky clean glasses making it an excellent ale.
If we lived closer we'd eat here more often but the 1:30 drive is worth it.
Adrian Perdon
05/10/2020
Had a quick dinner here in the pizzeria... they are busy! But worth the wait, the pizzas and antipasti we had being very generous and tasty, their take on bases being on the crispy side which is to my liking.... drinks are also very well priced, go a bottle to go with your dinner!
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