Laila
25/01/2025
We attended a work Christmas dinner on a Thursday night about 3 weeks before Christmas to give some context.
We arrived to find a table was not reserved for us, even though we had reserved a table prior. We asked the lady at the bar and she advised us to look for the name on the booking. We looked everywhere, no table. They then proceeded to give us a bench with stools and a dirty high chair for our one year old child. The high chair was sitting well below our bench and stools, so even if we wanted to use it, we weren't able to. Our table was in the smokers area, where we spent 2.5 hours. Smoking was prohibited until 8:30pm, however this was clearly not an enforced rule as there were plenty of people smoking and vaping around us and the other families that were in that area.
We won't be returning as it was just a mess of an afternoon. Plenty of other great hotels in Bowral that we've been to and never had issues like this.