Connie Francis
23/06/2024
We went for a comedy event, so booked a table a couple of weeks ahead. At no point when booking a table, were we advised that the event was actually outside in the beer garden. Yes they do have heaters. NO IT IS NOT WARM. Given it was 8 degrees outside,Had we known, we of course would have dressed warmer.
Second issue. The mushroom risotto I ordered was, in my opinion, a very unpleasant meal. Its a challenge to plate up/ present risotto so it looks appealing, but at least try! I was starving, having not eaten all day, and freezing cold. So I resigned myself to eating it, but even so, could not even get half way through. It was very salty, and I felt the rice not quite done.. Just a little gritty still. When our table was cleared, I pointed out it was not that great. The waitress (manager??) said she'd come back to discuss.
She came back, plonked down at the table and said" walk me through what's wrong with it". As soon as I said I found it very salty, she picked up a spoon, and ate some!!! And then told me her opinion was that it was good, but she did like salty foods, so she could see how some people might think it was salty! When I said about the grittiness, she ate some more, and suggested it was cooked perfectly, that her risotto she makes at home is usually way overcooked and gluggy.
Um well.... Thanks for sharing... But that's not really relevant. 🤷
I was offered something else, but being I'm coeliac and dairy intolerant, the choices were pretty limited, and tbh, I couldn't be bothered at that point. She suggested some fries, which I agreed to. But the statement then... "We won't put any salt on them, just in case it's too much again.. not that I'm being condescending, but you know, you obviously don't like much salt" um ok.
And then when they were brought out... Again pointed out "they are not salted, but here's some salt in case you want some. "
(Diploma of hotel management, and 15 years working in hospitality/ 35 years eating out.... NEVER had/seen someone eat food from customer plate 🤢)