**Terrible Experience - Will Never Stay Again!**
I'm beyond frustrated at this hotel. First off, they downgraded our room without any prior notice, giving us a terrible view when we specifically booked a nicer one. To make matters worse, when it came time to leave, they made us carry our own bags all the way to the valet service. Absolutely ridiculous. I've never experienced such poor service at a supposedly "upscale" hotel.
This place has completely lost my business, and I definitely won't be recommending it to anyone. If you're looking for a hotel that values customer satisfaction, look elsewhere! We asked for a refund!!!They ruined my birthday experience!!!