Mercure Sydney, Sydney NSW

Had to ask for my room to be made up every day
Had to ask for extra towels as we were only given one each - I understand the need to be sustainable but 2 towels per person is reasonable as people like to dry their hair and body at the same time.
Had to ask for extra pillows as we only had 1 each.
The sauna wasn't working which should have been told by the receptionist when checking in, I appreciate that faults happen but instead of having to make the effort to go all the way up there in swimmers to be disappointed when arriving to the top.
I also requested a vanity kit and never got one.

The customer service wasn't great for a 4* hotel.

We arrived at 1pm at got told that there was a room available if we paid $20 for early checkin. For a hotel with 517 rooms you definitely had rooms available and I just think it's money grabbing to expect more money. I appreciate there's a policy but if the room is available what harm is it to just give it 2 hrs before check in without expecting $20. You as a corporation make enough money and it gives good client satisfaction. Returning customers will make you more money than an early check in fee. Thank you for letting us store our bags. I honestly just would have preferred the option of either come back at check in on store bags - not "we have a room available if you pay extra".

Also the responses on google from your GM Ben - be a bit more creative in your responses because you look robotic and insincere.

Great location and friendly staff, a short walk to the Haymarket and the light railway. Although small the room and bathrooms were clean, but it's time to replace the old lumpy pillows and the tiny, scratchy bath towels. It would have been great to have more than one face washer between the two of us. Breakfast was excellent, hot, fresh and lots of choices.

I recently stayed at the Mercure Sydney to celebrate Lunar New Year. Location wise was close and walkable to Chinatown.

From the moment I arrived, the check-in process was smooth and efficient. The staff member who assisted me was professional, friendly, and made me feel welcome, which set a positive tone for the stay. The room was exactly as pictured - clean, modern, and felt quite new. I was impressed by the overall standard of the room, and it met all of my expectations.

I had asked for two extra pillows and if they had firm ones available. I was pleased with how quickly they were delivered, and the pillows were firm and supportive, which made for a great night's sleep. The bathroom was also well-maintained, and the bed was very comfortable. One small thing I found unusual was the LED light in the room, as it didn't seem to match the overall vibe of the room, but that's a minor observation.

During my stay, I also had the opportunity to use the pool and sauna. The pool area, while a good size, could benefit from some refurbishment. The indoor, elevated setting is a unique feature, but the overall condition of the space seemed a bit dated, which affected the experience. I believe an update to this area could really enhance the guest experience.

Overall, it was a pleasant stay, and I would definitely consider staying again in the future. Thank you again for your attention and for the enjoyable experience. I look forward to hearing from you regarding my request and hope to visit again soon.

All staff were very nice and helpful. Location was quite good. Right on multiple bus lines, short walk to Central Station and light rail. The room seemed quite small with the decent amount of luggage we had, but you get that. Beds were very comfortable. The lifts were very busy at checkout time and sometimes we waited 15-20 minutes and one or two came, but they were already full. Also breakfast got very busy later in the morning, but it did say this pretty clearly at the reception desks. And we always were able to get a table no problems. Overall a nice place to stay. Wouldn't hesitate to go back.

Great service upon arrival. Spacious room. Very clean and tidy. Pool and Gym area was amazing (with extra towels supplied at the pool). Housekeeping were exceptional. Only thing i would have liked the bottled water (stated but not in the room) and the bar fridge needs upgrading (old yellow looking and freezer was very frozen over). The pull out sofa was very comfortable for the grand daughter. Restaurant was great, fast and very affordable. Would definitely recommend.