Couldn't fault reception staff at all, very friendly and helpful. The room on the other hand. From entering there was cracks all around the door lock where it looks as though someone had tried kicking the door in. Mold on walls and ceiling above shower. Any time any of us wanted a shower we had to run it for half hour before it was even warm. Shower head was loose and sprayed water everywhere when I turned it on, tightened it my self. (probably explains the mold) Tap in basin was loose also. Room booked for 4 people, only 3 towels in the room. Reverse cycle had a mind of it's own and decided itself whether it wanted to be hot as the pits of hell or cold as your mother in laws heart. Only 4 TV channels, the rest had sound but no picture. Have stayed here many times over 20 years, the last time before this stay was 4 years ago and the place is serious run down and tired now. Will be my last stay until the place gets a serious overhaul. A shame because the location and views are perfect.