Alec Vall
15/08/2024
Unfortunately not even a zero rating would do justice to our experience, more like -5! I grew up in the area albeit many years ago and have very fond memories of all the places around the hotel including the hotel. We had a business back then that provided produce to the pub and had a great relationship. We a.friend suggested we go their I was really looking forward to getting back to the area and reliving my early days. Unfortunately the experience was horrible. It started off well as my friends were already there with drinks on the table. An hour reminiscing went by quickly and time to order, that engage with staff. Now that didn't go well at all. Went to the bar to order their signature pie, mash and pies, 4 PEOPLE IN FRONT OF ME, and pent the next 51 minutes waiting to be served!!! Not sure about everyone else but this really isn't acceptable especially when staff made no effort to hurry when serving customers. They to serve all their local customers at other locations around there bar rather than the first customers. By the.ti.e we ordered, there we at least another 10 people behind us. I understand when a business favours its repeat local customers but since the place wasn't busy, thought they be interested in getting new customers but not to be. The food is for another post! Reliving this experience is enough for one day and.suffice to say I will never be going to the Unicorn Hotel in Paddington ever again. Such a shame because in the day, you had to queue for ages just to get in the place!!! Bring back those days...