Mantra Twin Towns Coolangatta, Tweed Heads NSW

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Mantra Twin Towns Coolangatta, Tweed Heads NSW

The Mantra Twin Towns Coolangatta is a hotel located in Tweed Heads, New South Wales.
They have an average rating of 4.1 out of 1424 reviews, with the latest ratings ranging from 2 to 5.
The room was good size and beds comfortable. Buffet breakfast was tasty and ample food right upto close. Pool and spa nice as they weren't busy. Local to lots of restaurants and shops and waking up with a view of the beach was something I could get used to. Thank you for a nice stay. Would definately return.
Cnr Of Griffith St And, Wharf St, Tweed Heads NSW 2485
This venue is currently open

Opening hours

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours
This venue is currently open

Opening hours

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Latest reviews for Mantra Twin Towns Coolangatta, Tweed Heads NSW

Donne Bloemhard
17/04/2024
Great hotel with lots of facilities available. Confusing UG parking and elevator locations. Once on Ground level long walking distances to Lobby and Reception. I got a few times lost on the first two days of my stay.
Katherine Lynch
17/04/2024
Fantastic location, the building itself does not have reception it's a shared reception.

The room was great but no bottles of water were there and no room service for food which made it hard with a baby. I had to go to get food with the baby at twin towns.
Pools were nice and games room and gym.
View was really nice
David Guia
25/02/2024
We were more than happy with the accommodation in this one bedroom apartment over the harbour. It is clean, and the lounge room is up to date. For a 3-star hotel, it is above the rating. The reception staff are friendly and pleasant, but they do need more hands on deck during peak check-in times.
acpscc "Alan"
20/02/2024
Satisfactory. Very old hotel for price. Not the cleanest. Staff not that helpful. More staff needed at check-in. Shower recess was not waterproof as water flowed out onto floor. Blackout curtains need mending, as many holes allow light to penetrate. Front door does not close without a pull on the handle. (Room 834) Room was spacious with separate bedroom with kitchen. Note, hotel is situated in NSW, it operates on QLD time. During Daylight saving months.
G R Carbone
09/02/2024
Great place to visit where you can have breakfast included. Great variety and tasty options in the morning. Friendly staff, no room service, great pool, easy access to Twin Towers venue across the road from Lobby through walk way bridge. Nice rooms, well presented. Easy drive from Coolangatta airport 10mins. Parking is free with your room. Really nice place to stay.
Helen Hayes
15/09/2023
Coming from Perth for regular 'National Service Reunions' held in this area, we always choose to stay here and choose a 1 bedroom apartment. Conveniently located a short walk from the coast and shops, it's on a bus route and a short drive to Coolangatta airport. The apartments are spacious, have a fully equipped kichen, enclosed area with personal laundry facilities- (washing machine, L. Trough, ironing board, iron and clothes airer.) a balcony with great views separate bedroom to living space and it's connected to the Service club via an enclosed walkway, with plenty of great value choices of restaurants and bars. The staff are wonderfully accomodating, friendly and nothing's too much trouble. We don't stay anywhere else.
Bren GF
16/08/2023
When I travel, I always look for a spacious room, a large bathroom (with great shower pressure), and a comfortable bed. The Mantra Twin Towns ticked all these boxes, and on top, they gave me a room with a balcony and an ocean view. The ladies in the restaurant were super friendly, and the breakfast was lovely. Will definitely be back!
devina standish
10/08/2023
Could improve the cleanliness of the room. Found a mouldy leftover takeaway in the fridge from previous guest which was failed to be thrown out by the cleaners. Had the arrangement of late check out at the time of booking and was confirmed on the day of checking in but on the check out day, the message wasn't passed onto the cleaners and also to one of the guest services as they knocked on the door telling me that I need to checkout by 10. When I checked out earlier than 12, I heard the cleaner said to the other cleaner that she finally checked out and laughed. I think it was a bit rude. So, communication needs some improvement as well. The room size was great and the view was good. Breakfast buffet had a lot of selections.
Ben Lance
19/07/2023
Quick and easy checkin, agent very across the ALL program and kind enough to sign up my colleague. Lovely welcome amenity (ALL platinum), no drink cards/breakfast. Rooms immaculately clean. Washing machine, iron, dish washer and full cooking facilities. Decent size living room and bedroom. Great pool and spa. Would stay here again as a good alternate to airport hotels.
Paul Matthews
17/07/2023
Could not get better, more accomodating staff and crew. We had the luxury of performing at their amazing theatre and you could not fault the service of the staff, sound and lighting crew. Settled in a premium location, I never wanted to leave. I hope to be back with family for a holiday, so I can enjoy my time more than the time allocated amongst our tour schedule.
Carmel Watkins
06/07/2023
Stayed 7 nights in a self contained room. kitchen was small with laundry located in the kitchen area. No free WiFi which is disappointing. Indoor pool was cold and the sauna was not working. The room was clean and good sized bathroom. May not stay again but did enjoy Twin Towns being so conveniently located.
Joseph
18/06/2023
Checked in today, currently staying here.
Initially checking in was no problems, staff friendly, room nice. Flew here from Melbourne for a family event. During the day we checked in I received multiple emails stating our room was not paid for (money came out of my account when I booked). Called the hotel to question it and was told I'd have to come to reception to discuss it, informed them I was at a family event and they continued to state they were unsure and I needed to go to reception. Ended up driving back from the family event to ensure our room was paid for as our belongings were in the room. Got to the hotel and our key cards had been cut off, could not access our room or our belongings - spoke to reception and the room was all paid for with no issues. Unsure why it was such an issue and why I received multiple emails, overall service pretty average, no one knew what was going on, caused stress that wasn't needed, put a damper on our holiday, probably won't stay here again unfortunately as it's a lovely hotel, service average, seemed all staff were in training, needed to ask manager for every question.
Hendrika Kwan
15/05/2023
The location is fantastic. Its close to bars and restaurants. Its walking distance to the beach as well. The hotel had several "things to do" within such as a RSL, heated pool, spa tub, tennis court and mini golf. Unfortunately, Partner and I were staying just for 1 night as its a busy time of the year for us. Would have loved to relax and enjoyed the place a for another day. The service staff were friendly. When we had trouble with the aircon at 3am, he popped up to adjust it for us. There are several foxtel channels available for viewing relax and put your feet up. There was a good selection of Tea flavours for enjoyment as well as a toaster. The shower was strong with bottles of quality soap and shampoo you can pump out from to use. The car park was convenient to access. The lift brings you directly up to the tower of your allocated room .
There are improvements that needs to be made though. 1) Instructions on how to adjust the air con. 2) The consistent signal to the action movie channel as it was intermittent. 3) The pillows were really soft which made it hard to have a good sleep so a firm pillow in the cupboard would be great. 4) The room decor feels dated and I noticed some what looked like dirt marks on the wall. 5) The fridge was too cold that it froze the packet of milk in there and the sandwiches that we brought in. 6) Steam room needs to be fixed promptly. Want to use it in the evening and found out it was out of order.

Overall
1 star for location
1 star for service
1 star for facilities

Would stay again if need be...hope these little quirks can be fixed by the next time I visit.

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Claire Hanson
02/04/2023
Terrible check-in, long waits, screwed up the room allocation.
The studio rooms just have a toaster, sink and microwave, apart from that is a standard hotel room. High pitched whining noise from the aircon, mould on balcony chairs, very watered down shampoo/conditioner, shower screen does nothing so whole bathroom floor floods when showering, nothing holding the twin beds together so a gap forms in the middle. Bin men at 4am and 5am both mornings. Take earplugs!

Overall the systems seem to be letting the staff down. You need your keycard every 5 steps to get to each corridor/lift access to the rooms. You get a pool towel from reception then housekeeping remove it so you have to keep going down which is a long way.
Cheree Banister
16/02/2023
Clean rooms, quiet, comfy bed & pillow, huge, attached to a club, walking distance to everything you could need and lots of facilities available. Our room had a lovely outlook and privacy.
Phil C
07/02/2023
Rooms were clean but a bit dated particularly TVs. After one failed I was moved to another room.
Quite a long walk from the harbour view tower rooms to reception.
Had to remind them to service room one day and they forgot to service it on another day.
The hotel is well positioned particularly with direct access to Twin Towns Services Club.
The facilities were good including the indoor and outdoor pools and spas, gym steam room, tennis courts etc.
Suggestion - place a clock that can be seen from inside the steam room so users can safely watch the time in there. Also put up a notice reminding people to shower before entering the indoor pool after steam.
scope hope
04/01/2023
The place has spacious rooms. Getting very old and furniture appearing to be from last santuary.. Needs a super re vamp. Staff is really happy to help. Had no problems here, but looking at other lux apartments around felt like I could have done better in the same price.
Frank Luo
31/12/2022
To start with, as many reviews have mentioned, the check in system is flawed. At 2pm there is constant long queue. No one from hotel seems to care or think it is something they should change. As each guest checked in, there is always a friendly chat afterwards. If you happened to be in the queue you would have heard the same conversation 15times over while waiting. To make matters worse, the front desk is also the place to ask for a replenish of room shampoo. Called room service, being told to get it yourself at the lobby. And the lobby always has a tedious long queue in the afternoon. Worse still, the indoor swimming pool is located miles away from lobby and there is no pool towel provided at the pool or nearby. Called service, being told to get it yourself at the lobby. If you already jumped in the pool and wet, you are not permitted to enter the hotel building. It is inconvenience to say at least. No one from lobby ever showed any apology or reckon it is their fault. The location is great and the area is nice, I would be going back but not this hotel.
Mount Eliza Man
28/12/2022
Great place to stay, our 2bed apartment was clean and tidy. Was a little dated but for the price not bad. We had a great view back to the ocean on the 14th floor. Lower floors may struggle for views given its positioning. Staff were very friendly and the centre itself had a few good places to eat. Also, much quieter than the other end of the main strip near the surf club. Will definitely be back!
ME Man
28/12/2022
Great place to stay, our 2bed apartment was clean and tidy. Was a little dated but for the price not bad. We had a great view back to the ocean on the 14th floor. Lower floors may struggle for views given its positioning. Staff were very friendly and the centre itself had a few good places to eat. Also, much quieter than the other end of the main strip near the surf club. Will definitely be back!
vance watson
03/11/2022
Air conditioning broke on 1st day they moved me to a much older style room and low floor after a night of listening to water dripping from ac vents. Couldn't fix it until morning shift arrived. Staff was as helpful as they could be. Both rooms were comfortable but had a better view from the high floor.
Matthew Killick
19/09/2022
Reception seemed very lost on check in. Didn't explain how to get to our room as there are 2 towers. Asked for 2singles to be made up for the children. Never happened. My bed was old and collapsed. Location wise is very well placed.
House keeping only turns up every 4 days to change towels and give replacement garbage bags. I wouldn't recommend this place. May consider the oaks or beachcomber next visit.
Dahyeon Lee
11/09/2022
Aged building however well maintained! Thr service was really good. Good breakfast and bar they have. It is a big venue and we had great time for a conference. Very close to the water and retail amenities. You will enjoy your beach walks. ?
kate w
24/08/2022
The room was good size and beds comfortable. Buffet breakfast was tasty and ample food right upto close.
Pool and spa nice as they weren't busy.
Local to lots of restaurants and shops and waking up with a view of the beach was something I could get used to.
Thank you for a nice stay. Would definately return.
Ole Nimeton
20/06/2022
This place is a value for money, mid range kind of place in a pretty expensive area. The hotel is massive and a bit older but rooms have been refreshed and are generally alright. Nice balconies and view. Attached to the services club so seems to attract a lot of oldies on pokies tours etc. Still a good location and the dance floor in the services club isn't too bad for a drunken dance late at night. Reasonable pool and spa facilities and wasn't overrun with kids on my visit which was nice.
Leanne Fong
24/06/2021
Good facilities & in a very convenient location. You could have the best of both worlds... walk on the busy beach boardwalk of Cooly or head over to the quieter Tweed River side for beautiful views & stunning sunsets.
Tweed mall was so only 5 mins walk away & had all 3 supermarkets there.
SSA
20/06/2021
What I liked :
The location is great
Service from staff is good.
Food in the restaurants was good.
Rooms and linen are clean.

What I didn't like :
The absolutely minimal amount of kitchen cutlery, crockery and pans. I have stayed in motels that provide more. 3 glasses, 3 cups, 2 teaspoons, 2 pans and the list goes on. Which means guests will spend their holidays washing dishes every time they need a cup or a glass or spoon. Really disappointing.

I had requested certain things at the time of the booking but I'm not sure that they have been considered while allocating the room. I doubt the room we are in is recently refurbished because it has a broken dishwasher.
Amanda Rees
08/06/2021
Totally enjoyed my stay. No complaints. A plus was very clean compared to another Mantra we have stayed at.
Levi Garry
26/04/2021
Checkin was a bit more difficult than it should have been. Room needed a decent vacuum - quite dusty around the edges. Hairs in shower but linen all okay. Housekeeping clearly a bit rough around the edges. Fabulous location, convenience, good facilities, room well appointed, staff friendly, hopefully room is just a bit cleaner next time. Would stay again.
Ralph Razordot
14/02/2021
Great location. Close to shopping, beaches and clubs. Variety of room styles and views. We had a great suite with a large balcony. Clean modern fittings and fixtures. Friendly staff. We have stayed here on a number if occasions and no doubt we will return again.
Anthony O'Connell
11/09/2020
Although right on the border handling this well and offering advice to clients on safe approaches in this time.
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