Very disappointed at my recent experience here. To put it bluntly, the customer service was appalling. At the end of the night, a mouse was running around the restaurant. While I can understand this can happen, the staffs response to this was very disappointing. When the mouse was pointed out to the staff, we were met with a woman in a very condescending tone say "there are lots of mice and rats in Richmond... we can't do anything about it." We live in Richmond and I can confidently say that any restaurant I have dined in, has not had vermin running around. I had a friend with me who has a genuine phobia of mice and she was understandably upset by this. There was no acknowledgement what so ever that having a mouse openly running around a restaurant, could be an issue for some people. All of the staff also spent the majority of the evening standing around together laughing and our tables were not cleared for quite some time. The man serving me at the bar did not know how to make a lemon lime bitters, nor did he know what Pinot Gris was. Definitely won't be back and I will be telling anyone I know not to come to this venue.