Ali S
14/04/2023
One star for the atmosphere in the outsidr dining area. The meals and service were lacking.
After ordering our meals, the wait staff let us know they didn't have what mum ordered. My mum can't eat certain foods and is vegetarian. So, she opted for the mushroom burger without the bun instead as she has difficulty eating breads. The waiter confirmed this with the chef, no problem.
Some time passes and a waitress comes out to ask for mum's dietary requirements as they'd forgotten. Mum repeats them, and tells her that she had instead ordered a bunless mushroom burger, and the waitress said she would check to see if the chef could do it, and off she went.
We were confused at this point, but okay. The waitress returns after a few minutes to say that the chef didn't want to prepare it, as it would be 'too bland'. She explained that the other waiter was "new and didn't know they wouldn't be able to accommodate" mum's request. With no other suitable vegetarian options, mum had her money refunded instead and didn't have dinner.
Service was pretty poor honestly. The meals were brought out, but we had no cutlery for 5-10 minutes after meals arrived. I ordered a burger with onion. It came with onion. They took it back to remake, after 15 minutes and no food, we cancelled my meal as well and got a refund. The staff didn't display much concern about customer service (except the 'new' waiter, he was actually lovely).