TANISHK BALANI
11/05/2024
Our experience at Woolpack hotel last night was incredibly disappointing. Despite going there with friends for a party, we were met with subpar service and a lack of professionalism. The staff, particularly Stafford, were not attentive or professional.
To add to the frustration, there was no food available, which is not only against regulations in Australia but also a basic expectation when serving alcohol. When we asked about food options, we were simply told that the kitchen was closed without any further assistance or alternative suggestions.
Furthermore, the security guard's behavior was commendable, but the same cannot be said for the rest of the staff. We were unjustly accused of smoking, despite not engaging in such behavior, and were abruptly asked to leave. It was evident that they were searching for any excuse to remove us from the premises.
Overall, the service was abysmal, and the lack of food options and unwarranted ejection from the establishment left a sour taste in our mouths. We certainly won't be returning anytime soon.